Customer Service Representative - Underfloor Heating Company

Recruit Zone Limited
28 Nov 2016
06 Dec 2016
Contract Type
Full Time
Join a leading UK developer of underfloor heating systems as our new Customer Service Representative. As one of our Customer Service Representatives, you'll take on a key organisational role helping to make dealing with Thermogroup simple, effortless and enjoyable for customers. This isn't a sales role, this is a Full-time Customer Service role managing key clients and troubleshooting issues. In any given day, you'll be responsible for: Skilfully manage calls and emails direct to and from clients / sales team membersYou'll respond to client cases and recommend solutionsResolve queries of varying complexityContact customers to advise of shipment updates and case resolutionsPrepare simple quotes and ordersYou'll work closely with our sales and technical teams to empower clients to maximise the benefits of our products. You don't have to do cold calling (we have a specialised inside sales team for that!) however your role will be to help guide customers to come up with the best possible solution for their requirements. As customer service representative, you'll need to have the tenacity to work independently, but that doesn't mean you won't have our support. Work with an industry leader Thermogroup is a family owned company specialising in electric underfloor heating. Over the past 18 years we've built Thermonet into a highly respected global underfloor heating brand and developed an extensive range of sustainable heating solutions. What you need to bring to the table Our team is growing and we are seeking an accomplished, articulate person ideally with a background in the building industry and technical customer service to join our bright, tight-knit customer service team. If you like talking to customers and vendors, then this is the role for you. Your role is to quickly pick up our product portfolio and go that extra mile to deliver outstanding customer service.You'll need some Customer service or inside sales experience so you know how to work with customers via telephoneVery professional phone manor and maintain your calm.You've had experience with CRMs like SalesForce and interacting with ERP systems. (Training will be given)There may on occasions be the need to start earlier or finish later to suit different time zones. Of course, if you start early, you'll finish early (and vice versa).The ability to have a laugh and work as part of a team. What's the point if you can't have an occasional laugh and bit of fun with your work friends! Your Customer Service Representative benefits: This is the perfect position for a bright, articulate person with experience in phone sales or customer service. Comprehensive training and ongoing support providedUK family-owned company specialising in underfloor heating systemsGreat team and a fun, enjoyable environmentA Full-Time role with competitive salary and office close to train station. Our team has huge ambitions. If you're happy to roll your sleeves up and advance your career, you'll enjoy being part of a fun, skilled team in an open-minded and entrepreneurial company that's passionate about customer service. If we still have your attention, here's how to apply Respond to this post and include your CV and contact information; we will initially be reaching out via email. Please include any additional detail you feel would set you apart. A new and rewarding career is waiting for you!