Senior Personal Estate Manager

28000.00 - 30000.00 GBP Annual + Benefits
28 Nov 2016
30 Nov 2016
Contract Type
Full Time
Do you have any counselling experience or training?
Do you have c.3 years experience in either a counselling or customer focused environment?

Our client is a well established and growing Financial & Legal Services firm and they are now looking to recruit a Senior Personal Estate Manager to join their team.
The purpose of the role is to always be available to their customers and business partners in order to provide a personal service. You will also be expected to drive excellent in Customer Service through robust project and change management programmes and communication.

Duties will include;-
* Act as a referral point to other members of the team and assist with training specifically in relation to handling emotional situations and how to assist the customer in difficult times.
* Take ownership and responsibility for customer contact, support and service.
* Work closely with the Technical & Legal Services and Operational business units.
* Advise the customer on other services available.
* Make suggestions for improvements to customer service delivery and take ownership.
* Provide guidance and support to business partners.
* Sales support.
* Attend client meetings and assist with delivery of webinars.

Candidate Specification;-
* Previous experience or training in counselling.
* c.3 years experience in either a counselling or customer service focused environment.
* Experience of managing or influencing others to deliver the required results.
* Excellent communication skills at all levels with exceptional organisational skills.
* You must be self motivated and proactive with a customer focus approach at all times.
* You must be empathic and prepared to give support to customers