Polish and 1EU Customer Service Administrator

Parkside Office Professional
27 Nov 2016
08 Dec 2016
Contract Type
Full Time
Our client based in Camberley, Surrey are currently recruiting for a Polish speaking Customer Service Administrator on an initial 6 month temporary contract. Successful candidates will also be required to speak an additional European language preferably either German, Russian or Hungarian in order to be successful for this position. This is an excellent opportunity for candidates looking to join an international organisation who offer both excellent facilities and the chance for candidates to utilise and improve their language skills on a daily basis. RESPONSIBILITIES To leverage communication and influencing skills in relation to order management, to maximise the customer case fill (and on time delivery if appropriate) in line with departmental and customer targets.Ensure integrity in the use of rejection reason codes assigned to orders, to ensure alignment with customer KPIs.Performance reporting.To work closely with other members of the customer Fulfilment team, as well as the Associate Manager to provide outstanding service to all customersTo maximise collaborative ways of working with trade customers through analysis, and communicating recommendations to benefit the business.To build strong collaboration with our partners in the local business to drive commercial and supply chain initiatives.To professionally manage stock allocations together with the centralised team, in line with local sales & supply chain teams' expectations in low or out of stock situations.To ensure the effective management of new product listings and delists into customers through liaison with the local sales & logistics service providers.Root cause analysis & recommendation of solutions to prevent recurrenceSupported by promotional grids, to work closely with local sales teams and customers to ensure the professional management of customer promotions/other trade eventsEnsure the accurate and smooth processing of customer ordersEnsure accurate master data (Customer & Material Data) in SAPTo deliver ongoing efficiency & effectiveness improvements to the order management activity using lean tools and methodologies. DESIRED SKILL REQUIREMENTS/COMPETENCIES / EXPERIENCE Fluent in English & Polish both written and verbal - Ideally with additional language, preferably German, Russian or Hungarian.Should be of graduate calibrePrevious experience in customer servicesUnderstanding of end to end supply chainOrder management experienceIntermediate level in Word, Excel and Outlook Contact Parkside Recruitment specialises in placing a wide range of office professionals into a variety of companies across the Thames Valley. Our vacancies vary from day-to-day, short-term and permanent placements. To submit the application in strict confidence, please apply only using the appropriate link. Parkside Recruitment Ltd is acting as an Employment Business in relation to this vacancy.Parkside Recruitment is an Equal Opportunities Employer.