Product Specialist Prestige Cars

18000.00 - 20000.00 GBP Annual
24 Nov 2016
09 Dec 2016
Contract Type
Full Time
Product Expert - Prestige Cars

Salary circa GBP18,000 - GBP20,000 (Bedford based)

Our client is working hard to create a great customer experience which fully complements a prestige product range and creates customer delight. Their customers are a key priority and at this Bedford business they are doing things differently!
They already know their cars offer the wow factor and they want the service experience to be the same. With these new Product Experts they are creating a true customer focus and a great customer journey.

Product Expert

You will work closely with our sales, service and parts teams to complement their customer offering and introduce their expert product knowledge, we are not looking for car sales people but charismatic people who have a passion for providing a fantastic customer experience.
Supporting the sales team, you could be helping to demonstrate a cars safety or driver assistance systems during a static demonstration, or assisting with the technical part of the handover should the customer wish. You will also help advise customers on accessory sales, helping them make the most of their car. It's about a warm welcome, understanding our customers, presenting our products and making the whole experience of buying a car, special.

About you

To be successful, you will already have proven customer service and contact experience, ideally within a busy face to face premium retail environment. You build relationships effortlessly and you like to learn whilst absorbing new information quickly. Calm, able to prioritise and with an eye for detail, you have had experience of balancing a busy and often unpredictable workload with a commitment to great service.

You're likely to be seeking that next step to really make your mark on service excellence, and you're polite and presentable whilst having the skills and desire to become a real brand ambassador. You'll become the person to ask about new developments and innovations across our range.

Person Specification

Proven experience within a customer facing role, ideally within a premium retail environment
Demonstrable skill in providing expert product knowledge to new and existing customers
The ability to work on your own initiative and to prioritise your time
A strong and articulate communicator with the ability to build relationships and trust quickly
Working experience of a busy and unpredictable team orientated environment
A desire to learn and the ability to pick up new things quickly
Sound general education with strong literacy and numeracy
Full UK Driving Licence