Telecare Operator Opportunities BLUT42957

Poynton, Stockport
Salary £8.06 per hour, rising to £8.36 following successful completion of probationary period
23 Nov 2016
21 Dec 2016
Contract Type

Telecare Operator Opportunities BLUT42957

Poynton, Cheshire

Salary £8.06 per hour, rising to £8.36 following successful completion of probationary period

Permanent, Part Time (18.5 hours per week) & 3 Month Fixed Term Contract, Full Time – both working between 06:00 – 22:00

Our client is a not-for-profit housing association dedicated to offering quality homes for independent living. Their vision is simple, it is focused on “Living Longer, Living Better”. They want to help their residents age well, live independently and maintain their quality of life for as long as possible.

It’s an exciting time to join them as they move forward towards achieving their aim of becoming the 'Market Maker' in Independent Living. They embrace a ‘One Team’ ethos and employ people who are pioneering and who strive to be outstanding in their role. In return, they empower them to be the very best that they can be. As a result, they can continue to ensure their customers remain at the very heart of everything they do.

An exciting opportunity has arisen for a Telecare Operator to join their in-house call monitoring centre. They offer customer-led flexible solutions for a variety of services including Telecare, Lone Worker monitoring, Out of Hours call handling and Anti-social behaviour logging.

Within the role, you will deliver an excellent telecare service to their diverse range of customers through effective call handling, following procedures and demonstrating empathy and care to vulnerable adults. You will respond to and prioritise alarms generated by the Telecare Monitoring System and their Loneworker System and liaise with outside agencies as required to effectively resolve alarm calls.

Candidates for this role must have proven customer service experience ideally gained within a call centre environment. With excellent organisational skills and a positive “can-do” approach, you will be comfortable working to set targets and KPIs and be able to easily work your way around a variety of databases.

Although not essential, a background in Health and Social Care or experience in a Telecare environment would be a distinct advantage. They are looking for passionate, enthusiastic and innovative individuals who have a flexible approach to work and are prepared to work unsociable hours, including weekends and bank holidays.

There are a number of reasons why you should join them – they can offer you a work and home life balance, development opportunities and a great number of benefits including childcare vouchers, free parking, pension scheme, life assurance, an Employee Assistance Programme, Simplyhealth cash plan and free refreshments!

Closing Date: 21st December 2016

This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email.