Web Support Analyst - Bristol

22000.00 - 28000.00 GBP Annual
22 Nov 2016
20 Dec 2016
Contract Type
Full Time
Our client, a global organisation within the technology and consultancy sector, is looking for a motivated, skilled and customer focused individual to join their dynamic team in Bristol as a Web Support Analyst on a full time permanent basis.

Your main responsibilities will be to provide a high quality web support service to contracted customers; providing remote incident resolution through product knowledge, analysis of java log files and SQL scripts.

Duties and responsibilities include:

??? Providing advice, guidance and incident resolution to customers
??? Incident resolution through product knowledge, analysis of java log files and SQL scripts
??? Providing remote support to on premise customers
??? Ensuring that the customer and incident is fully updated with progression and resolution detail within Service Level Agreement
??? Identify trends, look for root cause and propose functional software solutions
??? Test product fixes and comfort test new releases
??? Drive improvements to client processes to increase satisfaction levels
??? Identify and manage implications of new software releases and brief functional lead and team on content
Skills and experience:

??? Experience of supporting a web based application
??? A good understanding of what an application does and how to work with the end user to use the application effectively
??? Excellent communication skills and telephone manner
??? Strong problem solving skills
??? Able to pick up new skills quickly
??? SQL writing skills ideal
??? ITIL certifications ideal

This is an exciting opportunity to join an interactive and dynamic team within a market leading, global organisation working Monday-Friday. Our client offer competitive benefits, modern and open plan working environments and structured training to support personal development. If you feel this could the right opportunity for you apply directly, alternatively for more information call us on (Apply online only)