NPS Market Researcher

45000.00 - 50000.00 GBP Annual
09 Nov 2016
07 Dec 2016
Contract Type
Full Time
NPS Market Researcher (Fixed Term Contract) - Bristol

Salary ??45,000 - ??50,000 plus car

GB Marketing has been retained by a key retail bank who are looking to source a NPS Market Researcher on a fixed term contract. The successful applicant will be responsible for the delivery of robust customer research.

You will also be responsible for running some of the Bank's customer service measurement programs; support and influence decision making via bespoke actionable insights from a range of data sources, including research and customer level data.

The role requires a commercially aware individual with experience in delivering actionable insights to key stakeholders within a business. You'll have an in-depth knowledge of research techniques and methodologies and secondary sources of information, and the ability to ensure insight solutions are tailored and deliver real value.

The ideal candidate will have a proactive self-motivated approach with a strong focus on delivering results and be eager to succeed, (recent, hands-on experience of the Branch Network may be an advantage) and how what we do as a bank impacts our customers.

This will be a relatively small team that punches well above its weight, so there will be considerable overlap between the roles hence good team skills, working flexibly and transferable skills will be key requisites.

The team's primary role is the measurement strategy and key customer research activities across the company. The team works with key business partners to identify opportunities to influence change and drive up NPS (chosen service metric).

Essential Skills:-

* In-depth knowledge of research techniques and methodologies (strong quant with some qual)
* Hands-on experience of secondary research
* Self-starter and able to operate independently
* Knowledge of secondary sources in Financial Services such as GfK Financial Research Survey (FRS), CACI's market databases, Council Mortgage Lenders (CML), Bank of England, Office of National Statistics (ONS)
* Strong communication and relationship building skills
* Presentation writing skills, impact-fully painting the picture / telling the story
* Delivering Change & Improvement
* Risk, Compliance and Regulatory Management
* Highly computer literate including analytical tools like Excel

Desirable Skills:-

* Recent, hands-on knowledge of the Branch network
* Proven track record in financial services research, ideally both Retail and Commercial (SME) banking
* Hands on knowledge of online research including tools such as ConfirmIT, Snap, etc

Due to the high volume of responses that we receive for our advertisements we are unable to respond to all candidates. If you have not received a response within 5 working days of forwarding your CV to us, then unfortunately you have been unsuccessful on this occasion. Thank you for your interest and please do not hesitate to forward your CV to us again for other roles matching your skills and experience.

GB Solutions - Independent Recruitment Specialists acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates.

For 17 years GB Solutions has provided an unrivalled service whilst developing a team of specialist consultants providing permanent, contract and temporary staff across a vast number of industries. As a member of the REC we are committed to working to the highest possible standards