Customer Service Specialist

Braintree, Essex, England
22 Nov 2016
20 Dec 2016
Recruitment Genius Ltd
Contract Type
Full Time
This is an opportunity to join a publishing services bureau working for some of the UK's most well-known publishers, as well as a large number of specialist publishers.

As a Customer Service Specialist you will be involved in the day to day handling of subscription orders for their specialist clients, with the potential to grow and develop a career within a publishing services bureau. You will be responsible for working on specific publisher titles, dealing with complex issues and liaising with members of other teams to ensure a top quality service is provided at all times.

Duties that are included are…
- Answering queries and processing orders over the phone
- Diarising inbound and outbound calls on the subscription database
- Actioning amendments on the subscription database
- Processing requests received by post, phone, email and third party websites
- Investigating queries received from customers
- Handling customer payment details securely
- Reconciliation of financial data

A suitable candidate will have…
- A good working knowledge of Microsoft Word, Excel and Outlook
- Good spelling, grammar and command of English language
- Aptitude to learn new databases and software packages
- Good mathematical skills with the ability to understand accountancy procedures
- Confident and friendly telephone manner with the aptitude to handle complaints when required
- A proactive nature with the ability to identify problems and communicate these effectively
- Enjoy working in a fast-paced and sometimes pressurised environment
- Excellent attention to detail with the ability to resolve queries
- Good team player and interpersonal skills
- A willingness to be flexible and carry out extra duties outside normal role
- Due to their rural location own transport is necessary

What they can offer you…
- Superb career development; with opportunities to develop within a growing company, this role offers professional advancement utilising and expanding your current skills-set
- Excellent working environment, which balances the advantages of a modern, purpose built office setting with the peace and space of the countryside
- Extensive training both now and in the future to encourage and facilitate professional growth
- An attractive salary package based on experience and current skills
- Four weeks paid annual leave and bank holidays
- A company Perkbox subscription

- Monday to Friday
- 40 hours per week
- Normal hours would be 9.00 am to 5.30pm (except during busy periods when flexible hours will be required)