SOFT SERVICES MANAGER

Title: Soft Services Manager - Facilities Management
Location: Hertfordshire
Salary: £30k - £32k per annum
Benefits: Work mobile & laptop, Employee Pension Contribution

We are currently seeking a Soft Services Manager to join this national Facilities Management company based in Hertfordshire.

The organisation has been established for over 25 years and is part of a large international FM group. They are now seeking to recruit a Soft Services Manager to achieve operational superiority and deliver client satisfaction.

This role will be based on an HE contract in Hertfordshire. The key focus is to develop excellent operational delivery across cleaning, grounds maintenance and waste whilst developing customer relationships across the contract.

You will be responsible for managing the Assistant Managers, supervisors and teams on site, ensuring Key Performance Indicators are met and service delivery exceeds expectation. You'll attend meetings, collating information and producing reports as needed.

You will be proactive with experience in Facilities Management, keen to learn with a friendly professional approach. The salary will be £30k - £32k dependent on experience.

The Soft Services Manager will be responsible for the following:
- Delivering exceptional customer service to students and customers
- Providing leadership, motivation and direction to soft services teams
- Assisting in the development and delivery good practice and creating efficiency in service delivery

The ideal Soft Services Manager will possess the following:
- Substantial experience in a similar Soft Services Facilities Management role
- IOSH qualification or equivalent
- People and leadership skills

As a Soft Services Manager you will joining an organisation that truly values providing a high class customer experience whilst building long term relationships. The business has growth plans over the next 3-5 years, so it's a great time to get involved.

Please click to apply for the role of Soft Services Manager in Hertfordshire.


If the details shown on your CV match our client's requirements, we will provide our client with your full details so that they can judge whether you may be suitable for the opportunity advertised. Your details, as submitted by you, will only be used in relation to this specific opportunity. We may also use your details to contact you by email about our free career advice site CareerSavvy. By applying to this advert and submitting your CV and/or cover letter to us, you give express consent to us using your details for these purposes.

eRecruit Solutions actively recruits for the following roles: Soft Services Manager, Facilities Management, FM, Soft Services.

Ref: MIN120589C