Technical Claims Handler - Fixed Term Contract

Mansfield, Nottinghamshire, England
£Competitive + Excellent Benefits
17 Nov 2016
12 Dec 2016
Vacancy Filler
Contract Type
Full Time

Job Title: Technical Claims Handler

Location: Mansfield (NG18 5FB)

Full Time, Fixed Term Contract 12 month

Our client is the largest third-party accident management and claims handling provider in the UK; serving insurers, brokers and fleet operators by providing a wide range of claims handling solutions across the motor, property and legal claims sectors.

They are currently looking for a passionate and motivated individual to join their Property team in the role of Technical Claims Handler; this is an exciting opportunity for someone looking to develop a career in the insurance industry. To be successful you will need to have excellent customer service skills, have the ability to work independently and take responsibility for deadlines and deliver excellent customer service. This is a 12 month Fixed Term Contract.

Duties and Responsibilities:

  • To work as part of a team managing building repair claims in accordance with the required service standards, performance targets & regulatory legislation (FSA Compliance)
  • Manage technical scope validation, cost control and complex property claims, determining insurer liability, through consideration of the facts presented versus the policy wording and applicable endorsements
  • Negotiate settlement of claims with customers, clients and suppliers where appropriate
  • To offer advice and guidance, coaching and support to peers, policyholders, clients, suppliers and partners
  • Ensure all verbal and written complaints are dealt with in a timely and professional manner
  • Understand and identity Fraud / Non-Disclosure / Recovery / Policy Limits
  • Repudiate claims where circumstances dictate and provide a full reasoned explanation in respect of repudiation
  • Efficiently deal with written and verbal communications, both internal and external
  • Liaise with other departments and employees as appropriate to ensure the efficiency of their processes

The ideal candidate will have:

  • Demonstrates ownership and resolution capability with complex complaints and queries
  • Commitment to providing a first class service to customers, suppliers and partners
  • Ability to work to targets and deadlines
  • Ability to work as a team as well as autonomously to a high level of accuracy
  • Flexibility and receptiveness to change
  • Persuasive communicator and negotiator
  • Computer proficiency and knowledge of Microsoft Office applications
  • Excellent written and verbal communication skills


  • Experience working in a similar role within the insurance industry

What's in it for you?

As an employee you will receive excellent benefits which include:

  • A progressive salary architecture whereby your salary increases in line with completion of training modules and processes
  • Opportunities for personal development and external training
  • Death in service benefit of three times salary from first date of employment for all eligible employees
  • Pension via auto enrolment
  • Subsidised gym membership
  • A generous staff social fund for use on social events and outings, both in and out of the office
  • Amazon voucher every year on your birthday
  • Free fruit available every day in the office
  • Christmas savings scheme for anyone who wishes to have help budgeting for Christmas
  • A free eye check each year and contribution towards glasses

How to apply

If you feel you meet the criteria for the role of Technical Claims Handler, please click on 'Apply' and complete a short application process.