Customer Service Advisor - Call Centre - Birmingham

Birmingham, West Midlands
£16,000 - £22,000 per annum
13 Nov 2016
11 Dec 2016
Contract Type
Full Time
Title: Customer Service Advisor / Call Centre
Location: Birmingham
Salary: £16,000 - £22,000 per annum

Our client is looking to recruit a permanent, full-time Customer Service Advisor to be based in Birmingham. Starting from £16,000 to £22,000 annually.

Job responsibilities:

You will be Personable, hardworking and have excellent customer service skills.
First point of resolution for all inquiries
Providing members with advice and guidance on next steps and their on-going journey with the organisation.
Developing and maintaining excellent communications with other teams and divisions
Day to day operational functions relating to the contact centre policies and procedures within agreed Service Level Targets
Providing an excellent service to both internal and external customers
Respond to all inquiries from all members up to the first level resolution and refer any second resolution calls to other sections across the organisation as appropriate.

Requirement and Attributes:

Proven previous experience in a customer service role (face to face or in a contact centre).
Excellent PC & typing skills.
Excellent written and verbal communication skills.
Able to work in a team.
Good attention to detail.
Flexible to work shifts.

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