Fleet Support Administrator

York, North Yorkshire
salary 17k
11 Nov 2016
09 Dec 2016
Contract Type
Full Time

Fleet Support Administrator

Salary £17,000 pa

Hours 8.30 – 5.30 Mon - Fri

York, North Yorkshire

Autohorn Fleet Services is York’s largest vehicle hire and leasing company. It has operated a successful franchise of Europcar during that time. It has successful partnerships with Hitachi and Lex Vehicle Leasing.

Autohorn Fleet Services buys nearly £20m worth of vehicles a year and is committed to supporting the local economy with as many of its purchases as possible. The company’s aim is to provide customers with the best possible price combined with the best possible service, at all times.

Due to an internal promotion we are now looking to appoint an experienced fleet support administrator to join our existing team.

Responsibilities will include but not be limited to:-

·Dealer point of contact for order progressing

·Order update management with customers

·Dealer ordering

·Processing customer orders

·Daily point of contact for Partner funders – credit proposal chasing

·Arranging contract documentation

·Arranging deliveries with dealers and customers

·Liaising with sales team members for outstanding documents and paperwork

·Running quotations for sales team members during busy periods and taking enquiries over the phone.

·Updating CRM SYSTEM and checking tasks daily

·Running management reports where required

·Answering customer queries pre and post delivery

·Following up on CSI with customers

·Full responsibility of customer files and logs

·Ensure all paperwork and processes are FCA and BVRLA compliant

·Liaise with sales team members and update where necessary on delayed deliveries

What we are looking for:-

The successful candidate will be able to communicate with colleagues and clients at all levels, with strong telephone and customer service skills. You will need to be able to accurately handle numerical data with a high attention to detail and accuracy. You will need to be confident on Microsoft Office packages. Experience in car sales is desirable but not essential.