Internal Sales Executive - Thurrock

Thurrock, Essex
£22,000 per annum
11 Nov 2016
09 Dec 2016
Contract Type
Full Time
Position: Internal Sales Executive
Location: Thurrock
Salary: Salary up to £22k plus on average an additional £500 per month commission but this is uncapped.
Job Type: Permanent

Company Overview:

The business has revenues of approximately $1.8 billion and is the leading global business services provider focused on modular space, secure portable storage solutions, and work force accommodation management. Headquartered in Baltimore, the company has operations in 37 countries with a fleet of approximately 303,000 units.
The company’s legacy is grounded in its reputation for exceptional customer service, effective management of business operations and consistent product innovation. The firm’s global presence combined with its local market expertise provides exemplary service tailored to meet the unique needs of customers throughout the world.


Dealing with incoming enquiries by phone, email or fax from existing and new customers. Converting hire and sale enquiries into orders. Managing regional customer accounts. Internal Sales Executive will have direct reporting line to the Office Manager.
Working as part of an Internal Sales team within a regional depot you will provide sales information and support to the Area Sales Manager. Build effective relationships with Operational Support Staff in order to provide the customer with a professional and comprehensive service
Working within an Internal Sales Team in the office, taking incoming sales enquiries from customers and converting to an order. Promoting products and services to both new and existing customers via outbound calls. Account managing regional customers.

Main responsibilities

Actively promote company produces via the telephone. Generating sales opportunities to sign up SME accounts below a value of £9,000 per year.
Dealing with incoming enquiries from existing clients and prospects by phone, email or fax.
Plan and prioritise customer/prospect contacts to sure achievement of agreed sales targets.
Managing regional customer accounts, and building professional working relationships to ensure generation of future sales.
Closing down lost enquiries effectively.
Handling and processing inbound hire and sale enquiries and ensuring conversion rate at first call meets set conversion targets.
Target and bring on board SME company accounts to further enhance’s client base.
Provide customers with best-fit accommodation solutions based on current and future requirements.
Maintain the required volume of outbound calls and maintain agreed standards of response rates on incoming calls.
Contribute towards achievement of Division EBITDA targets by way of meeting and/or exceeding set targets, objectives and expectations.
Promoting all product ranges and services to maximise client spend.
Working on own initiative and providing customers with a quick response to problem solve any potential issues that could prevent a sale.
Escalating Sales Opportunities to the Area Sales Manager.
To work in line with company Standard Operating Procedures.
Providing support to other departments and associated administration functions.
Responsible for sourcing new leads for the various market sectors.
Attend training to develop knowledge, sales techniques and personal skills.

Key factors for success (short-term, mid-term and long-term)
Success in 6 months will include:
Increased Product Knowledge for the business .Increase knowledge in business needs and budget implications.Increased competency in Insphire and Navision.Ability to work on own initiative with limited input from Office Manager.Competent in ‘Selling’ skills.Achievement of sales targets
Success in 1 year will include:
Fully Competent in the handling of all customer queries.Fully competent in the processing of data into Insphire and Navision.Ability to solve customer issues with limited manager support.Competent Knowledge of firm’s Products and Services.Achieving or exceeding sales targets
Success in 3 years will include:
Using your skills and knowledge to help develop and train new members of staff. Open to alternative career opportunities within the Hire division and the broader business

Job experience & skills requirements

Work Experience

Ability to work in an operational/functional matrix organisation
Must be methodical and organized, and work to high quality standards both as part of a team, and when working individually
Previous experience in a telesales role or sales oriented environment where customer contact is regular
Customer Focus
Used to working in a busy environment and operating as a team member and using own initiative to solve problems.

Skills and Personal Characteristics

To work in a team and show the ability to demonstrate initiative
Demonstrates effective communication both in writing and on the phone
Professional and friendly telephone manner
Excellent communication skills
Ability to successfully close sales over the phone
Objection handling within a sales environment
Customer relationship building with prospective and existing customers
Effectively prioritises on a daily basis to ensure that targets are achieved
Motivated to achieve sales targets and possesses the tenacity to succeed
High level of drive, energy and initiative; proactive, focused, and committed
Good team player
Strong work ethic; self starter; results orientated
The ability to plan, prioritise, anticipate and reactive positively
Can work under pressure
Other considerations (special working conditions, travel requirements, unusual factors)
Flexibility in working hours and approach to work as depot develops and expands
Has proven experience and ability to work effectively with internal and/or external customers.

Key skills: Raise quotations, forward orders

If you feel you have the relevant experience, then please apply for immediate consideration.