IT Support Engineer

Stone, Staffordshire, England
£20000 - £30000 per annum
10 Nov 2016
08 Dec 2016
Recruitment Genius Ltd
IT, IT Support
Contract Type
Full Time
This is a fantastic opportunity to join an established IT Solution Provider within the Application and Network Performance Management market space.

The company is considered a trusted advisor to many of the UK's largest Enterprises, offering an exciting range of solutions, some of which are exclusively available via the company within the UK.

Job Purpose:

Due to consistent success and year on year growth, the company is looking to recruit an IT Support Engineer to provide technical support services to the company's growing client base.

Duties / Responsibilities:

- To assist in the installation, configuration and handover of complete solutions to their client base.
- Handling of customer support enquiries via the telephone and email.
- Investigation of technical problems, attempting to resolve these using your own initiative.
- Maintenance and support of the company's internal IT assets.
- Maintaining accurate records and documentation using the company's defined processes.
- To update Line Manager and other colleagues on assigned tasks and projects.
- To attend training courses and take responsibility for improving own knowledge via resources available.

Skills / Qualifications / Experience - Required:

Technical knowledge:
- At least 3 Years of experience Installing and configuring server based business applications to a defined specification.
- Experience of using a Service Desk / Ticketing System
- A good understanding of TCP/IP and networks in general.
- A good/excellent understanding of Windows and Linux and how to build servers.
- An understanding of the 7 layers of the OSI Model.
- An understanding of how applications are architectured (Web -> App -> DB for example).
- An understanding of enterprise wide solutions such as AD, Exchange, Windows servers, Linux servers etc.

Skills / Qualifications / Experience - Desirable :

- Experience of using Network or Application Management Tools (SNMP, Packet Capture, NetFlow etc), particularly the SolarWinds product set.
- Knowledge of Service Orientated Architectures and API's.
- Experience of using a Service Desk / Ticketing System
- Knowledge of the ITIL / DevOps disciplines.

Personal requirements:

- A proactive approach.
- Self-motivated.
- Good communicator via telephone and face to face.
- A willingness to learn.
- Not afraid of a challenge.

Benefits / progression / support:

- Career development paths via Professional Development Plan (PDP)
- Friendly working environment.
- Company in Growth.
- Company Bonus Scheme
- Pension