Contractor Relationship Manager - Property insurance

34000.00 - 36000.00 GBP Annual + car/allowance
09 Nov 2016
06 Dec 2016
IT, Contractor
Contract Type
Full Time
My client is one of the world's largest independent providers of claims management solutions to the risk management and insurance industry. They have an expansive global network serving clients in more than 70 countries. They are looking for a Contractor relationship Manager to manage the contractors responsible for the repairs for property claims.

Key Responsibilities:

* To apply a consultative and solution focused approach to Member/Associate management with ability to manage new and existing relationships
* To proactively manage new and existing Member/Associate relationships through communication strategies, reporting, MI, forums and regular meetings
* To manage internal client relationships by ensuring Members deliver excellence against key measures (SLAs/KPIs)
* To be the product expert liaising with internal clients to ensure agreed levels of service are maintained
* Awareness of Member risks, identifying new Member opportunities and maintaining coverage to internal/external clients
* To develop strong Associate relationships, realising growth opportunity and promoting new Associates to the Member
network where appropriate
* Ensure Member/Associate compliance with FCA procedures and TCF requirements
* Use vertical insurance, construction and service provider knowledge to grow member relationships, deliver excellent service and develop regional revenue growth
* Be actively involved with project development within Contractor Connection and wider business area
* To participate in appropriate delivery of products, services and initiatives
* Coordinate sourcing, vetting and training of Members and Associates

Functional Knowledge:
* Detailed understanding of H&S, Asbestos and CDM regulations/legislation
* Detailed understanding of Insurance service market
* Good knowledge and understanding of FCA regulations

Relevant construction qualification desirable - CIOB/RICS
* Insurance qualification (CII/CILA) desirable
* Commitment to achieve an industry recognised qualification (CIOB/CII/CILA)
* Good knowledge of general insurance and claims management market and claims management services

This position is home-based with travel to London and the home counties.

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