Underwriting Support Technician (maternity contract)

to GBP30000 plus full bens
09 Nov 2016
06 Dec 2016
Contract Type
Full Time
To act as an Underwriting Support Technician in the best interests of the Company, providing an efficient and high quality Technical and accounting support service to internal and external customers with specific regard to the Company.


Deal with all technical and accounting support functions, referring to the Team Leader when issues fall outside of own experience or knowledge

Maintain Bordereaux including formatting queries

Review accounting entries and resolve all queries identified through email or query Log, by the following means:-

- Liaising with the Underwriting teams

- Liaising with the Coverholders

- Own investigation or utilising internal resource

Financial Accounts liaison including unmatched cash, uncollected brokerage and funded items

Resolve queries received from Analytics, regarding difference between Written and Premium Bordereaux, where Coverholders need to be consulted

Produce Policy documents annually for each coverholder within agreed SLA's

Meeting KPIs for keeping query logs down and cash clearance

Deal with telephone enquiries promptly, escalating the query to the appropriate person when the query falls outside of own knowledge or experience

Ensure that senior team members are advised and informed of changes to information where appropriate

Ensure all communication with clients and underwriters are accurately recorded as per company compliance manual

Maintain all technical systems as required

Ensure all technical files are in good order and that all monitoring procedures are adhered to as per the Company's Professional Standards Manual

Monitor all premium payment warranties and Settlement Due Dates processed including regular liaison with the Financial Accounts Division

Monitor Bureau submissions and query as required

Monitor and address accounting queries

Provide assistance to other areas of the Company's business as may be required

Carry out duties following internal policies and procedures in accordance with applicable laws, rules, regulations, good governance and shared values, in particular, putting clients at the heart of business.


Technical Knowledge

Basic understanding and knowledge of general insurance and underlying legal principals

Ability to prioritise and organise own workload to ensure that deadlines are adhered to
Ability to work under pressure and methodically carry out work without supervision
Ability to liaise with staff and colleagues
Ability to develop and sustain relationships with both internal and external customers
Ability to construct effective written communications, including letters and reports
Confident in answering the telephone, with effective telephone skills
Proficient in MS Word and MS Excel
Accurate data input skills