Training Consultant
Jardine Lloyd Thompson
Jardine Lloyd Thompson (JLT) is an international group of Insurance Brokers, Risk Management Consultants and Employee Benefits Specialists and one of the largest companies of its type in the world. Our client proposition is built upon our deep specialist knowledge, client advocacy, tailored advice and service excellence. Together, we place our clients first, champion independent thinking and expect to be judged on the results we deliver.
JLT owns offices in 40 territories with over 10,000 colleagues, supported by the JLT International Network. This enables JLT to offer risk management and employee benefit solutions in 135 countries around the world, making it the 2nd largest insurance broking network in the world. Geographical coverage includes Asia, Australia, Canada, Europe, United States, Latin America and the United Kingdom. The company is headquartered in London.
JLT is divided into two businesses: Risk & Insurance and Employee Benefits.
* Risk & Insurance businesses provide services including advice and consultancy, brokerage and placement, specialist insurance products, as well as other related services such as claims management and administration.
* Employee Benefits businesses provide services including pension and retirement services, health and benefits, investment services and wealth management.
Training Consultants are responsible for developing and delivering a range of training to Employee Benefits staff as determined by the needs of the business. This will include technical pensions and systems training to staff administering Occupational Pension Schemes but extend to other services and delivery as needed.
Main responsibilities and Accountabilities
* Designing and delivering learning & development initiatives, making sure all staff are trained to the required standards in soft skills and customer service skills
* To develop and deliver training for the long term improvement of staff skills so that they can fulfill their potential and the business can meet its goals and challenges.
* To assist with the development and design of new programmes, modify and improve existing programmes
* To maintain knowledge of developments in training and apply appropriately
* To ensure that all staff members have the knowledge, skills and motivation to carry out their roles
* Deliver training sessions to colleagues across various profit centres gaining measurable, positive feedback
* Creating and deploying effective learning & development programmes for customer service
* Deliver training and consultation, including coaching to line managers, to enable them to develop their team's customer service skills and pensions technical knowledge
Essential:
* CIPD qualified (or similar) or studying for an educational qualification
* Demonstrate a strong team ethicQuick learner and creative thinker
* Commercial awareness
* Able to manage uncertainty and respond positively to change
* Interpersonal communication skills - Strong ability to transfer knowledge clearly to others
* Ability to travel - Comfortable with frequent travel across the UK including overnight stays
* Self motivated and able to work independently with minimum supervision
* Flexibility - To train on many different types of tasks and respond quickly to changing business priorities
* Practical hands-on style and approach
* Excellent presentation and communication skills - Enjoys relating to people
* Time Management - Planning and Organising
* Good understanding and use of Word, Excel, Outlook and Powerpoint
* Works well under pressure - Maintaining emotional control under stress
* Has experience of training needs analysis and training design
Applicants require a good understanding of:
* All aspects of the training cycle
* Delivering blended methods of training
* Developing training programmes
* The technical, systems and process requirements to support the business
* The capabilities and restrictions of IT systems and manual processes used to deliver the business functions and ensure we take advantage of potential efficiencies
* Evaluating the effectiveness of training programmes providing recommendations for improvement
* The importance of liaising with:
* Technical - to maintain awareness of changes in legislation
* Operations Solutions - To identify any changes e.g. to procedures
* Compliance - To maintain awareness of compliance issues and risk
Desirable:
* Pensions or Financial Services background
* Use of Profund Classic and / or oPen
* Experience of training design and delivery techniques using blended learning
* Has at least two years of experience in a similar training related role - Ideally training customer service employees on soft skills within the Financial Services industry
Jardine Lloyd Thompson (JLT) is an international group of Insurance Brokers, Risk Management Consultants and Employee Benefits Specialists and one of the largest companies of its type in the world. Our client proposition is built upon our deep specialist knowledge, client advocacy, tailored advice and service excellence. Together, we place our clients first, champion independent thinking and expect to be judged on the results we deliver.
JLT owns offices in 40 territories with over 10,000 colleagues, supported by the JLT International Network. This enables JLT to offer risk management and employee benefit solutions in 135 countries around the world, making it the 2nd largest insurance broking network in the world. Geographical coverage includes Asia, Australia, Canada, Europe, United States, Latin America and the United Kingdom. The company is headquartered in London.
JLT is divided into two businesses: Risk & Insurance and Employee Benefits.
* Risk & Insurance businesses provide services including advice and consultancy, brokerage and placement, specialist insurance products, as well as other related services such as claims management and administration.
* Employee Benefits businesses provide services including pension and retirement services, health and benefits, investment services and wealth management.
Training Consultants are responsible for developing and delivering a range of training to Employee Benefits staff as determined by the needs of the business. This will include technical pensions and systems training to staff administering Occupational Pension Schemes but extend to other services and delivery as needed.
Main responsibilities and Accountabilities
* Designing and delivering learning & development initiatives, making sure all staff are trained to the required standards in soft skills and customer service skills
* To develop and deliver training for the long term improvement of staff skills so that they can fulfill their potential and the business can meet its goals and challenges.
* To assist with the development and design of new programmes, modify and improve existing programmes
* To maintain knowledge of developments in training and apply appropriately
* To ensure that all staff members have the knowledge, skills and motivation to carry out their roles
* Deliver training sessions to colleagues across various profit centres gaining measurable, positive feedback
* Creating and deploying effective learning & development programmes for customer service
* Deliver training and consultation, including coaching to line managers, to enable them to develop their team's customer service skills and pensions technical knowledge
Essential:
* CIPD qualified (or similar) or studying for an educational qualification
* Demonstrate a strong team ethicQuick learner and creative thinker
* Commercial awareness
* Able to manage uncertainty and respond positively to change
* Interpersonal communication skills - Strong ability to transfer knowledge clearly to others
* Ability to travel - Comfortable with frequent travel across the UK including overnight stays
* Self motivated and able to work independently with minimum supervision
* Flexibility - To train on many different types of tasks and respond quickly to changing business priorities
* Practical hands-on style and approach
* Excellent presentation and communication skills - Enjoys relating to people
* Time Management - Planning and Organising
* Good understanding and use of Word, Excel, Outlook and Powerpoint
* Works well under pressure - Maintaining emotional control under stress
* Has experience of training needs analysis and training design
Applicants require a good understanding of:
* All aspects of the training cycle
* Delivering blended methods of training
* Developing training programmes
* The technical, systems and process requirements to support the business
* The capabilities and restrictions of IT systems and manual processes used to deliver the business functions and ensure we take advantage of potential efficiencies
* Evaluating the effectiveness of training programmes providing recommendations for improvement
* The importance of liaising with:
* Technical - to maintain awareness of changes in legislation
* Operations Solutions - To identify any changes e.g. to procedures
* Compliance - To maintain awareness of compliance issues and risk
Desirable:
* Pensions or Financial Services background
* Use of Profund Classic and / or oPen
* Experience of training design and delivery techniques using blended learning
* Has at least two years of experience in a similar training related role - Ideally training customer service employees on soft skills within the Financial Services industry