Credit Control Manager

09 Nov 2016
06 Dec 2016
Contract Type
Full Time
As the Credit Control Manager you will be responsible for the operational management of the Credit Control team; ensuring that adequate systems and processes are in place and the team chase outstanding debts on a daily basis by letter, telephone and email in accordance with set credit control procedures

Job Responsibilities for the Credit Control Manager
• Manage the Recording chase history and agreed payment timescales and keeping all systems up to date.
• Proactively resolving and monitoring any queries raised.
• Analysing and monitoring all assigned debtors and actively working to reduce debtor days.
• Prepare monthly arrears reports for the Board Pack
• Responsible for arranging Credit Control meetings and producing relevant reports required
• Collection forecasting when required
• Responsible for overseeing and monitoring finance collections and the sale of returned equipment
• Liaise with relevant parties to ensure payments are received in the required timescales
• Mentor and support the team in achieving their performance goals
• Closely monitor individual and team performance; providing feedback and coaching where required
• Annual and half year reviews
• Any other duties as directed by the Financial Controller

Person specification/ Skills for the Credit Control Manager
• Excellent written and verbal communication skills, with the ability to develop and maintain good relationships with all stakeholders, both internal and external
• Accuracy, honesty and attention to detail is essential
• Ability to work under pressure and to time limits and deadlines
• Excellent planning and organising skills with the ability to prioritise own workload; helping others to do the same
• Excellent IT skills including MS Excel and Word
• Extensive knowledge of credit control processes and procedures; preferably in a financial services environment
• Flexibility to deal with multiple customer accounts
• Good people management skills, approachable and with the ability to motivate the team to deliver against the requirements of the job

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