Dispute Liaison Officer

18000.00 - 21000.00 GBP Annual + plus excellent benefits package
09 Nov 2016
02 Dec 2016
Contract Type
Full Time
Role Title: Dispute Liaison Officer

Role Purpose:

The purpose of this role is to manage invoicing disputes within the credit control team based in Didsbury, Manchester.

This includes identifying the root cause of all issues to propose business improvements to reduce invoice rejection levels. The role also manages credit note approvals and issuance to ensure all credit notes are issued in line with company policy for approval levels whilst maintaining an accurate record of all requests. The role holder will use dispute/credit note information gathered to provide meaningful Management information to Operational and Finance stakeholders.

Main Duties and Responsibilities:

- Be the internal central point of contact for all client invoice disputes
- Maintain an on-going register of all disputes lodged detailing the error identified, root cause of the problem, business owner and solution
- Manage the credit note register including maintaining an up to date list of all credit note requests linked to the dispute register, credit note request status, impact on profitability and authorisation track.
- Run monthly integrity checks on credit note data to ensure completeness and accuracy of information to feed to Financial Accounting team.
- Report monthly to Line Manager and business stakeholders on key drivers behind dispute/credit note reasons
- Use root cause analysis of disputes to generate improvement plans within the organisation to avoid re-occurrence of disputes
- Liaise on weekly basis with Credit Control to discuss key disputes and progress with resolution.
- Liaise with Operational Managers/Sales Managers as appropriate on regular basis to ensure disputes are resolved in a timely manner and escalate to Senior Managers as required
- Perform fortnightly review of debt aged > 90 days regardless of dispute status and in conjunction with Credit Control propose solutions for clearing the balance
- Perform monthly review of bad debt provision for Division and propose solutions for resolution of the balance.

- Monthly/fortnightly reporting on dispute status
- Monthly proposals on actions required to clear aged/provisioned debt
- Analysis on root causes developed to set out business improvements required to avoid reoccurring problems
- Monthly reporting on credit note levels, reasons, impact on profit

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