Claims Advisor

ote 22k
09 Nov 2016
06 Dec 2016
Contract Type
Full Time
Located in Huddersfield town centre, conveniently located close to the motorway network and within walking distance of the railway station meaning we are within easy commuting distance of Leeds, Wakefield, Sheffield, Bradford, Dewsbury, Halifax and Manchester

Job Type Full-time (flexible working arrangements may be considered)

17k basic OTE GBP20900 OTE

My client is the UK's largest independent Claims Management Company and are the third highest participant in the sector by spend. With a justified reputation for quality, our ethical practices have seen us attract a panel of over 50 law firms containing many of the country's top 100 practices. We have a clear vision to be the UK's number one legal services provider.

Successful applicants will work as members of a supportive team and will manage new client claims and eqnuiries. Initially focused on personal injury related claims, the position will also offer opportunities to develop into other areas of the law as we continue to expand our wide range of consumer focused legal services.

The role involves;

Responding to a consistently high volume of personal injury enquiries (relating to potential Road Traffic Accident, Employers Liability, Public Liability and Clinical/Medical Negligence claims) over the phone;
Evaluating the legal issues relating to those enquiries;
Identifying the enquiries which meet our strict criteria and introducing those clients to our specialist panel solicitors;
Enhancing the customer experience
In addition to achieving set key performance targets for both the team and individually, the successful applicants will ensure that all enquiries are handled in accordance with service level
QUALIFICATIONS Minimum of 5 GCSE's (A to C Grade) which should include Mathematics and English

Law degree, postgraduate Diploma in Legal practice or an equivalent qualification - DESIRABLE


Minimum 12-months experience of performing either of the following:

A client facing role within either the claims/legal service industry

A customer services position (preferably telephone based) dealing with a high volume of enquiries

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