Contact Centre Agent

09 Nov 2016
06 Dec 2016
Contract Type
Full Time
Insurance Contact Centre Agent - Macclesfield - GBP18k Salary + Bonus

Monday- Friday - ocassional saturday (9-1)

My client is recruiting for Contact Centre Agents to join the contact centre team in Macclesfield. We are looking for career minded people who are passionate about delivering excellent customer service and have a desire to work for one of the largest independent insurance brokers in the UK. We love to see applications from people with experience in call / contact centres, telesales, insurance or sales. If you have this sort of background or looking for this kind of opportunity please apply today by submitting your CV.

About the Insurance Contact Centre Job
This is a busy contact centre role where customers as well as potential customers contact my client to discuss insurance needs or issues. As a Contact Centre Agent you will be taking these calls and discussing all manner of insurance enquires so excellent customer service skills and telephone manner are essential. The role also has a sales element so you will be expected to handle sales and renewal enquires over the phone and you will be targeted on securing new business and policy renewals.

Skills & Experience We Look For?
Successful Insurance Contact Centre Agents will need to demonstrate the following skills and experience:
- 1st Class Customer Service Skills - Excellent Communication Skills (Written & Verbal) - Good Standard of Computer Literacy - Sales and ability to work to targets - Team Work - Insurance Knowledge / Experience (desirable but not essential) - Previous telephone based experience (desirable but not essential) My Client is one of the largest independent insurance brokers in the UK and one of the most successful. Having won three industry awards in 2014 - and with recognised Investors in People accreditation - it is an exceptional place to work.
Benefits of working for my Client include:
- Competitive remuneration package - 24 days annual leave (rising incrementally with length of employment), and Bank Holidays - Generous contributory pension scheme - Childcare voucher scheme - Cycle to work scheme - Structured training and development programmes, to help you in making the most of your career opportunities
If you feel you have the skills and experience we are looking for and you're looking to join our fantastic business as a contact centre agent please apply today by submitting your CV. The best applicants from those who apply will be selected for the next stage of the recruitment process and contacted soon

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