Customer Insight Analyst - the City

City of London, London
£30,000 - £40,000 per annum
07 Nov 2016
05 Dec 2016
Contract Type
Full Time
Position: Customer Insight Analyst
Location: City of London
Salary: Up to £40,000 per annum
Job Type: Full time

Our company client is a well established global organisation based in Zone 1 London who are actively looking to take on board a driven and articulate Customer Insight Analyst to be part of their analytics team. The company are adept at providing in depth analysis to various stakeholders typically within CVM, analytics playing a key role in shaping strategies and driving actions. This job is both a technical role with regards to the element of data analysis but also the ability to identify commercial opportunities is essential.

Key deliverables:

* Prepare insightful analysis and deriving actionable insights through utilising multiple datasets such as transactional data and customer information
* Contributing to the development, implementation and maintenance of a management information, analysis and reporting framework that supports and informs timely and effective business management and decision making at all levels.
* Developing and recommend changes and improvements to operating models, procedures and practices based on subject matter expertise and understanding of the market best practice
* Developing and maintenance of highly complex queries to extract data from our existing databases, to deliver analysis across all of the bank's brands
* Checking the appropriateness of all analysis requests to ensure business units are making the best possible decisions based on known information. Puts forward own ideas and suggestions.
* Customer profiling and delivering models designed to improve business profitability.
* Mentor junior analysts within the team

Experience and skills required:

* Strong analytical background ideally within a Customer Insights team
* Confident user of database coding skills such as SAS, SQL or R
* Proven experience of delivering analytics projects
* The ability to interpret relevant data and to manager multiple tasks under pressure
* Strong commercial awareness and interpersonal skills
* Excellent written and spoken communication skills
* Role relevant qualifications, i.e. Degree level education in a numerate discipline

Keywords: SAS, SQL, Risk, Analytics, Customer Insight, Manager, Head, Director, Senior, Analyst, Propensity, Model, Regression, CHAID

If you feel you have the relevant experience, then please apply for immediate consideration.