Software Support Assistance and Customer Liaison Officer

Software Support Assistance & Customer Liaison Officer

Permanent Vacancy available with local Software company in Newcastle under Lyme for a Software Support Assistance & Customer Liaison Officer. Full time/part time/flexible working hours considered, full training provided, competitive rates of pay to be discussed at interview, pension via auto-enrolment, free on-site car parking, upto 24 days Annual Leave.

Candidate Requires :

• Knowledge of SAGE or similar computer software would be an advantage.
• Computer literate with excellent Word and Excel skills
• Have exceptional customer service skills
• Friendly polite telephone manner with well spoken English and ability to deal with difficult callers
• Have good timekeeping
• Have no criminal convictions
• Have 6x GCSE's at Grade C and above (including IT, Maths, English)
• Have Ability to work on own initiative

Job Role Brief Overview :

• Providing training and assistance for customers on all areas of our bespoke in-house developed software covering order processing, diaries, stock control and accounting.
• Reception Cover assists, Customer Fault Logging using in-house system assists, Company Exhibition Sales Attends, Customer Development Meeting attends,
• Testing of software programs for new products, support & troubleshooting of existing systems as required.
• Customer Training Manual assistance preparations.
• Assistance to Technical Manager re hardware/network installs works.
• Must be willing to travel, this position includes some work away from the office with full travel expenses reimburse.

This position will suit candidates based in: Stoke-on-Trent, Staffordshire, Newcastle-under-Lyme, Keele, Kidsgrove, Crewe, Leek, Cheadle, Uttoxeter, Stone, Market Drayton, Biddulph, Congleton.

Please send all applications including covering letter in via the APPLY BUTTON 

Vacancy Close Date : 27/12/16

No agencies please.