General Administrator

Northampton, Northamptonshire, England
£16000 - £25000 per annum
02 Nov 2016
30 Nov 2016
Recruitment Genius Ltd
Contract Type
Full Time
An Operations Caseworker is required to join a claims management company based in Northampton.

This role is multi-skilled needing to be competent in both phone based tasks as well as basic administrative duties.

These include;

- Data inputting;
- making and receiving calls from customers and outside organisations,
- communicating through emails or letters with the same customers and organisations.

The role allows freedom in decisions and resolution of queries after basic training, using this knowledge to move cases to a correct resolution. This involves heavy amounts of data inputting work, contacting customers, in addition to other financial services.

Requirements for this role are as follows:

- Use of MS applications (such as Office, Excel and Outlook)
- Professional telephone manner, ideally with telephone experience.
- Good written and verbal communication skills
- Ability to type whilst on the phone
- Keen eye for detail
- Customer service experience (not essential)

You will be offered a competitive salary with bonuses based on not only the work you complete as an individual, but a team. Qualification for this will be based on quality of the work produced with a secondary criteria of quantity.