French and German speaking Customer Support Advisor - 900AL

FRENCH SELECTION UK
French and German speaking Customer Support Advisor
Customer Service, Customer Care, Customer Support, Technical Support, International, Fluent in French, Fluent in German
Salary: Up to £23,700 + Benefits
Location: Worcester, Worcestershire
At commutable distance from Worcester, Alcester, Evesham, Stratford-upon-Avon, Bromsgrove, Cheltenham, Gloucester, Studley, Redditch, Coventry, Banbury, Birmingham, Worcestershire, Warwickshire, Gloucestershire, West Midlands
Ref: 900AL

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The Company:
Our client is well established international company specialised in Interior Design

Main duties:
To be in charge of the day to day customer support and to ensure a high standard of customer service

The Role:
- To deal with customers queries over the phone, by email
- To handle social media complaints/queries
- To arrange sales return order
- To liaise with internal departments to ensure a high standard of customer service
- To update the customers details accurately
- To have a good knowledge of the products and services
- To handle customers complaints and resolve the issues in an effective and polite manner
- To assist other departments when required

The Candidate:
- Fluent in English, French and German (Written and Spoken)
- Previous experience in Customer Service, ideally with technical support experience
- Excellent communication skills
- Confident telephone manners
- Strongly organised in order to meet tight deadlines
- Problem solver
- Strong attention to details - Proactive, confident and dynamic personality
- Computer literate (Microsoft Office)

Salary:
Up to £23,700 pa + Benefits

French Selection UK - The leading recruitment consultancy specialising in the placement of French, German, Spanish, Italian and Russian speaking professionals and executives throughout the United Kingdom.