Account Advisor (FTC)

Recruiter
JR Personnel
Location
Loughborough, Leicestershire
Salary
£21,000 - £23,000
Posted
17 Oct 2016
Closes
25 Oct 2016
Ref
T2671
Sectors
Customer Service & Call Centre, Engineering, Industrial, Manufacturing & Industrial
Contract Type
Contract
Hours
Full Time

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JR Personnel are an employment agency, acting on behalf of a client who is looking for an experience Account Advisor to support the Customer Service Manager, providing a high level of service to internal & external customers, liaising with Business Development, Programme and line Mangers, driving and developing business with Key Customers

Role profile:      

  • Providing excellent service & support, whilst developing and maintaining excellent client relationships
  • Ensuring SLA's & KPI's are met by attending to all customer orders, enquiries and complaints within 24 hours of receipt
  • Managing account issues & implementing a recovery plan to avoid escalation
  • Managing the daily work load of Account Advisors by prioritising workloads
  • Providing progress and quotation conversions in-line with relevant timescales
  • Attending customer visits
  • Coordinating, attending and owning programmes through the business processes, until they are stable runner parts
  • Ensuring full pricing analysis is completed to develop key customer price lists, including; updating and controlling pricing issues
  • Seeking every opportunity to gain extra business from allocated accounts, ensuring gap analysis is conducted to identify missed orders against platforms and forecasts

Person profile:

  • Excellent communication, interaction & interpersonal skills
  • Strong Problem solving, negotiation & analytical skills
  • Process driven

Essential criteria:

  • A good sound knowledge of Microsoft Outlook, Word & Excel
  • Ability to soft sell to existing customer database
  • Programme Management experience within the Manufacturing sector
  • A proficient understanding of the flow of timelines within business
  • A sound understanding of industry trends/patterns
  • Must be willing to travel, hold a current full driving license and UK Passport

Due to the number of responses generated we are unable to respond to every applicant.  If you have not heard from us within seven days please consider that your application has not been successful on this occasion.

 

 

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