ServiceNow Administrator/Developer - ServiceNow Configuration

ServiceNow Administrator/Developer - ServiceNow Configuration

For this reputable professional services firm we are looking for a ServiceNow Administrator/Developer. This role is responsible for the maintenance and configuration of the Firm's IT Service Management tool, ServiceNow. This involves working within an agreed governance model to translate the requirements of process owners and other key contacts into a live implementation. There is an aggressive service management roadmap in play, which is aiming to deliver a number of self-service, automation and orchestration initiatives, and this role is crucial to the delivery of these initiatives using the tool.

On a day to day basis, the role will perform fundamental administration and configuration tasks in the ServiceNow tool including, but not limited to, standard configuration, user administration, security, workflow, data management and integration. As part of this work, the analyst will be responsible for ensuring that core data integrity is maintained by adhering to a common, agreed taxonomy and naming convention.

The role will manage the ServiceNow release cycle (offered twice a year) and will liaise with ServiceNow as and when incidents and/or requests need to be raised. The role will also need to work with internal and/or external engineering and development resources as and when more complex Scripting and integration work is required. It is, therefore, expected that this role will build strong relationships with both individuals within ServiceNow as well as key engineering and development resources within the firm. It will be the responsibility of the person in this role to track and manage any 3rd party activity affecting the tool.