Claims Customer Service Representative - Leicester

15 Oct 2016
24 Oct 2016
Contract Type
Full Time
Vacancy Description

As a Claims Customer Service Representative you will be the person that customers talk to first about their existing claim. You will re-assure customers by resolving any queries they may either by phone, email, online or post. Your role is to ensure that their experience continues to be refreshingly straightforward and this means making sure each call is handled quickly and efficiently and making the customer feel important.

The role

As a Claims Customer Service Representative you will be the first point of contact for customers when they need to speak with us about their claim. You will be responsible for resolving customer queries first time, by a variety of channels such as phone, email, online and post. You will focus on helping customers ensuring that all of their queries are resolved quickly and as efficiently as possible to ensure their experience with us continues to be refreshingly straightforward. We offer a competitive salary of GBP15,810 per year which will increase as you develop and progress within the role.

Skills, knowledge & behaviour

* Familiarity and competence with Microsoft Office and comfortable using web based systems
* Excellent customer service skills
* Excellent problem solving skills
* Working in a self-motivated way and under your own initiative
* Claims experience is not necessary as training will be provided

You will need to be flexible with working hours as you need to be available for our customers when they need to talk to us.

Your shifts will vary from 8am to 8pm Monday to Friday, 8am to 5.30pm on Saturdays and 9am to 5pm on Sundays but your working pattern will be provided in advance.

We provide you with 23 days annual leave, a competitive pension scheme, access to our rewards database, which provides discounts for hundreds of retailers. We also have free onsite parking, and provide a wide range of other working benefits, such as childcare vouchers and health cash plans.

So if you'd like an exciting new role in a vibrant, fast paced and friendly environment, please get in touch today