Customer Service Advisor BLUC41883
An exciting opportunity is available working with our Client. The External Funding team are in the process of expanding their contract portfolio, maximising opportunities across Yorkshire and Humber to secure funding from the European Structural and Investment Fund.
To support the ongoing successful delivery of the External Funding provision they are currently looking to recruit a Customer Service Advisor to join them where you will drive excellent customer service to all partners, stakeholders, learners and employers.
This is a varied role that involves answering enquiries, providing contract information, handling referral and eligibility enquiries, responding to business enquiries, dealing with complaints and arranging appointments for a team of Business Consultants. Within the position you will be responsible for actively engaging with businesses to promote the ESF Skills Support for the Workforce contact and the funded training available to companies across Yorkshire and the Humber.
Exceptional customer focused standards are to be delivered at all times, so the position requires a professional attitude and commitment to achieving contract targets. Candidates must have a high attention to detail, have excellent communication skills, both written and verbal, and be able to prioritise and handle queries with tact and sensitivity.
This role is dependent upon securing successful funding from the European Structural and Investment Fund. It will be offered on a fixed term basis, and is anticipated to be for 18 months’ duration, however this will be reviewed on an ongoing basis.
Closing Date: 28th October
Our Client is committed to safeguarding children and vulnerable adults. All colleagues are expected to contribute to the delivery of our safeguarding strategy and values. In addition, this post requires the colleague to undertake an enhanced disclosure check by the Disclosure and Barring Service.
This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email.