Order Processing Administrator - Letchworth Garden City

Letchworth, Hertfordshire
£20,000 - £25,000 per annum
14 Oct 2016
11 Nov 2016
Contract Type
Full Time
Position: Order Processing Administrator
Location: Letchworth Garden City, Herts
Salary: £20,000 - £25,000 per annum

We are currently seeking an Order Processing Administrator for our office in Letchworth Garden City. This will be a permanent position working day shifts with full-time hours.

The successful candidate will become a member of a well-established team that provides the highest standard of professional editing and proofreading for academics, scientists and business professionals who write and publish their documents in the English language. Our proofreaders and editors work on a wide variety of texts, from research articles and postgraduate dissertations to business letters and technical presentations.

While all of our editors and proofreaders are native speakers of English, they and our clients work and study in many different countries, so communication tends to be via email. Customers usually send us their writing as electronic files (Word documents are the most common), and we then send those documents, along with any special instructions, to members of our expert team of freelance proofreaders and editors. All jobs are distributed according to the availability and specialisation of our team members, and each document is assigned a specific deadline for completion that must be met in order to fulfil the requirements of the client. The work of our Order Processing Administrators is vital to the successful operation of this process.

This permanent, full-time position (starting from £20,000 to £25,000 annually) involves a variety of duties:

Taking orders by email
Entering orders into our CRM system
Emailing proposals and requesting customer confirmation and payment
Assigning jobs to proofreaders and editors
Scheduling workloads
Emailing completed jobs to clients
Tracking the process of each job from order to delivery to ensure that everything happens within the given time frame
Keeping the client informed during each step of the process
Answering the telephone and redirecting calls
Performing reception duties
Inputting data of various kinds
Completing general administrative tasks
Raising sales invoices
Dealing with customer and supplier queries

The Order Processing Administrator has a complex job. The successful applicant will work with three computer monitors simultaneously and should be very proficient at handling and switching between multiple computer applications, such as Outlook, Word and web-based CRM systems. Candidates must be able to work under pressure and learn very quickly. An academic or scientific background is an advantage, but not required for performing this job well. Since the successful candidate will be communicating with customers on a regular basis, a proficiency in both written and spoken English is necessary, and knowledge of other languages will also prove an asset. We recommend that applicants have at least one year of administrative experience.

This permanent, full-time Order Processing Administrator position is available to start immediately or within the next 4 to 8 weeks. If you are interested and feel confident that you can carry out this job, please email your detailed CV in Word format, including your possible start date, to our HR department.