Customer Service Advisor BLUC41884

Customer Service Advisor BLUC41884

Poynton, Cheshire

Salary £16,218 pro-rata per annum

Fixed Term Contract until 31^st March 2017, Part-Time (19 hours per week)

Our client is a not-for-profit housing association dedicated to offering quality homes for independent living.   Their vision is simple it is focused on “Living Longer, Living Better”.  They want to help their residents age well, live independently and maintain their quality of life for as long as possible.

It’s an exciting time to join them as they move forward towards achieving their aim of becoming the 'Market Maker' in Independent Living.  They embrace a ‘One Team’ ethos and employ people who are pioneering and who strive to be outstanding in their role.  In return, they empower them to be the very best that they can be.  As a result, they can continue to ensure their customers remain at the very heart of everything they do.

An exciting opportunity has arisen for two Customer Service Advisors to join them for 19 hours per week until 31st March 2017.

They have two different shifts available;

• Monday & Wednesday, 11:00 until 15:00 and Thursday & Friday 12:00 until 17:30
• Monday & Tuesday 09:30 until 17:30 and Wednesday 12:00 until 17:00

As one of their Customer Service Advisors, you will take responsibility for delivering a high standard of customer service, ensuring a positive image of the Trust is given by being the initial contact for all housing related and general enquiries.  Enquiries will be received through a variety of channels, including phone, email and their website and will include taking housing applications, setting up and taking payments and anti-social behaviour issues.

With outstanding communication skills and a strong customer focus, the successful candidate will have experience of delivering excellent customer service and responding to customers through the various channels. You should have a friendly and professional approach, show empathy and understanding to deal with sensitive issues.

Strong multi-tasking skills are essential in order to listen to customers sensitively and at the same update the various databases and action relevant tasks on the record systems.  You will have the ability to use Microsoft Office packages and quickly learn other in-house and CRM systems.  Being an effective team player and able to build and maintain effective relationships with colleagues is essential in this role. Those who have experience in the housing sector are highly desirable.

They are looking for passionate, enthusiastic and innovative individuals who are not afraid to challenge the norm.

There are a number of reasons why you should join them – they can offer you a work and home life balance, development opportunities and a great number of benefits including childcare vouchers, free parking, pension scheme, life assurance, an Employee Assistance Programme, Simplyhealth cash plan and free refreshments!

Closing Date: Friday 28^th October 2016

This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email.