Support Engineer / 1st / 2nd Line Support Engineer

Ruddington, Nottinghamshire, England
£18000 per annum
14 Oct 2016
11 Nov 2016
Alanna Doyle
IT, IT Support
Contract Type
Full Time

Job Title: Support Engineer

Location: Ruddington, Nottingham, NG11

Salary: up to £18,000 per annum

Hours: 37.5 per week - Mon to Fri

Job Role:

The company is a rapidly expanding global software company based in Nottingham. the company is looking for a hardworking, dedicated 1st and 2nd Line Support Engineer who has excellent customer service skills and can deliver training via the web. Your primary responsibilities will be providing technical support and training across our English speaking countries.

The role offers a professional, vibrant and social workplace operating in a dynamic and fast-paced sector. For an ambitious, confident, self-motivated team player with a genuine desire to work with cutting-edge technologies, this is an excellent opportunity to work with senior staff in making a real difference to this already high-achieving organisation.

Key Responsibilities:

The successful candidate is expected to have experience in the technical support arena and as such should possess aptitude in the following areas:

  • Microsoft Windows Win 7, Win 8, Win Server; 2003, 2008, 2012
  • Networking & Software Installation skills
  • Apple OSX and Apple Remote Desktop (advantageous)
  • Thin Client and Virtualisation (advantageous)
  • Delivering support via the web to technical and non-technical customers
  • Answering support tickets via Helpdesk and or telephone
  • Contribute content for knowledgebase
  • Investigative and analytical skills for troubleshooting
  • Demonstrate the 4 C Company Values
  • Any other reasonable management request

Required Skills / Experience and Knowledge:

  • Enjoy working with others in a team atmosphere and
  • Positive contributions to the organisation beyond the scope of normal responsibilities
  • Prefer a fast-paced working environment
  • Enjoy maintaining/enhancing a brand identity to meet changing customer/industry needs

Please click the APPLY button to send your CV and Cover Letter for this role.

Candidates with experience of; Helpdesk Analyst, IT Helpdesk Support Technician; IT Technician, IT Service Desk Technician, IT Services Manager, IT Desk Support, 1st Line Support, 1st Line Helpdesk Engineer, IT Support Technician, 2nd Line Support Engineer, 2nd Line Support, Support Technician, IT Support Engineer, 2nd Line Support will also be considered for this role.