Safety Steward - Milton Keynes

stadium MK
Milton Keynes
12 Oct 2016
24 Oct 2016
Sport & Leisure
Contract Type
Full Time
Safety Steward - Stadium MK

Department: Safety & Security Team

Reporting to: Safety and Security Manager

Salary: GBP7.20 per hour

Contract: Permanent

Hours: Non-contractual

Overall Objective: Managing customers and incidents during events at stadiummk.

Person Specification

Main Objectives

Control entry/ exit and movement of people at events
Monitor spectators and deal with crowd problems (including managing conflict)
Support the work of the safety and security team and stadiummk
Deal with incidents and emergencies

Summary of Duties

Provide excellent customer service
To monitor for breaches of Ground Regulations and unacceptable behavior and provide an appropriate response, or alert a supervisor
Provide assistance and responses to customers inside and outside the stadiummk buildings
Take responsibility for reporting any incidents which could affect the safety of customers at stadiummk
Provide verbal and written reports when required, including to the police and other agencies
This role involves walking, standing, bending and climbing stairs.It may also involve lifting and carrying heavy items.


Ability to work on own initiative and as part of a team, be motivated and committed to the role
Calm and efficient and be able to work under pressure
Have a polite and courteous manner
Be able to adapt to different and changing situations
Be flexible to work in different locations and roles within stadiummk
Be of smart appearance and personal hygiene with good communication skills
Help to manage conflict, demonstrate confidence to challenge people, when necessary , to comply with safety rules or to moderate languageor behavior
Be able to remain stationary for prolonged periods, either standing or seated, climb and descend stairs
Be willing to undertake and complete level 2 NVQ Certificate in Spectator Safety
Ability to read a number plate at 20 meters (DVLA standard) with the aid of glasses or contact lenses if worn
Basic numeracy and literacy skills


Be able to undertake lifting and carrying of heavy items e.g. customers in need of assistance
Previous experience of working within the event management industry

Reference: S0217

Closing Date: 12th November