Senior Account Manager, Homeworking

Avoka Technologies
13 Oct 2016
26 Oct 2016
Contract Type
Full Time
Job Description:

The Role: We are looking for someone that is seeking an opportunity to manage a selection of customers in the Financial Services sector and beyond. Senior Account Managers are responsible for managing all aspects of Avoka's relationship with existing customers. They serve as point person for all strategic and business-related matters and are expected to build/maintain/grow relationships with C-level executives both internally and externally and become be the trusted business partner. This is a great opportunity to join a fast growing leading company in the Fintech space where your contributions will have a substantial effect on Avoka's overall success and evolution! Your Major Responsibilities:Identify growth opportunities that maximize the value the customer receives from Avoka TransactClose new business relating to renewals, upsells and new projects.Serve as main point of escalation for both the customer and other Avoka team members in matters that relate to service delivery, contract interpretation, proposals, billing, and all account areasMaintain a thorough understanding of, and be prepared to report on, all customer business in terms of current issues, contract specifics, and potential growth opportunitiesHold regular meetings with customers both onsite and remotely to discuss any issues or problems and provide detailed reports to management and internal support teamsSecure client reference-ability and drive client participation in select marketing programs and eventsUpdate SFDC and other systems of record as needed Your Minimum Qualifications:BA/BS degree or equivalent practical experience5 - 10+ years of Account Management experience ideally in the technology, financial services industriesProven success in quota-based sales roles, including selling professional servicesCustomer-centric philosophyExperience presenting to C-Suite and technical personnelProven ability to absorb, master and leverage emerging technologiesFintech experience or experience selling services into financial services a plusAbility to travel up to 35% of the time Why Avoka? Avoka offers the best of both worlds - the stability of an established 14-year-old company, with blue chip customers worldwide, and the growth trajectory of a startup, with 50% annual growth and a new round of funding to accelerate and create ever-changing opportunities. Avoka employees don't just follow a job description, they are part of creating it every day! Added to that, in the UK we offer the flexibility of working from home with office space available in London when needed. A large proportion of our work is carried out remotely but we are in constant contact online and hold regular get-togethers to ensure that the team stays connected.

Company Description:

Avoka has created digital sales software for banks, financial institutions and government agencies, allowing them to acquire and service customers on digital and mobile devices. Leading banks use Avoka software for their "apply online" processes for credit cards and account opening. Headquarters are in Sydney and Denver, with significant operations in the UK.

Avoka is a multi-award winning organization including three Best in Show Awards at Finovate voted for by the audience; Citi Mobile Challenge Customer Experience Award; and named one of the Top 10 Fintech Emerging Stars at Finovate by KPMG.