Assistant Customer Care and Nutritional Advisor

Recruitment Genius
11 Oct 2016
27 Oct 2016
Contract Type
Full Time
An Assistant Customer Care and Nutritional Advisor is required to join a family-run business based in Weyhill, near Andover in Hampshire. It produces the 'OptiBac Probiotics' range of health supplements, which are sold in independent health food stores and pharmacies across the UK & Ireland.


- This role will require the ability to constantly prioritise incoming despatch queries and respond to them in a timely fashion
- It will involve direct interaction with members of the public to provide and process information in response to enquiries, concerns and requests, most specifically regarding delivery, orders and services, either by telephone, electronically or by letter
- Answer consumer care phone line and respond promptly to customer enquiries, answering general technical health queries or passing them to the appropriate department if necessary, e.g. Trade/Sales reps/Export
- Handle and resolve customer complaints relating to order and despatch - obtain and evaluate all relevant information to handle inquiries and complaints and update and record all details on customer accounts and complaints log
- Take consumer orders over the phone using simple online form and answer straightforward product queries


- Qualifications in customer service training or logistics marketing, English and/or writing may be advantageous but are not necessary
- A recognised qualification (degree or diploma) in a relevant complementary healthcare discipline (e.g.: Nutritional Therapy, Naturopathy, Herbalism), or applicant to be studying for such a qualification.

Qualities & Experience

Essential: (The following experience & qualities are absolutely necessary for this role).

- Significant experience in customer services and administrative tasks
- Experience working in an office environment
- Must enjoy working as part of a small, mutually supportive team
- Excellent spoken and written English, with accurate spelling and grammar skills


- Customer service qualifications and training
- Experience using social media networks like Facebook, Twitter and Instagram commercially
- Experience writing articles, blogs and web content

Hours, Salary, Start Date Etc:

- Full-time permanent position, though part-time hours would be considered: 9-3pm daily or 4 days per week
- Competitive salary based on experience and qualifications
- Start from November/December 2016, or as soon as possible

Deadline for applications - 30/10/16

Important Information

Once you have initially applied via the button below you will then immediately be emailed a link where you will be required to do the following;

- Read the full job description
- Apply by sending your CV and covering letter to the email address featured in the job description on our website

In order to take your application further these steps must be completed.