Customer Service Co-ordinator | Temp to Perm

Alexander Mae Ltd
£17,680 per year
12 Oct 2016
20 Oct 2016
Sam Notley
Contract Type
Full Time
The Company: Our client is one of the most dynamic refrigeration, heating, ventilation and air conditioning service providers in Europe. They offer innovative products and services, and market-leading refrigeration technology, for which we have received awards and industry accreditations. The Job: On behalf of our client we are seeking an Engineer's Co-ordinator (this is on a temp to perm basis). This is a customer orientated role working on a business to business basis. Responsibilities will include: Good understanding of all Clients Contracts and the SLA's Good understanding of all internal Operational Level Agreements and the application of them Responsible for end to end work order management within the tasks defined Managing Change Follow all escalation procedures if performance within SLA cannot be achieved as required Ensure optimum resource is available to achieve tasks as required within the field Understanding and implementation of all financial processes Full compliance with all F-Gas management processes and procedures Managing Quality Excellent understanding of all internal processes and procedures and adherence of them Excellent understanding of all internal call logging / scheduler / tracking tools to meet Service Level Agreements Constant use of internal and Clients systems ensuring updates are available at all times Processing paper work and tasks in an accurate and timely fashion Managing Relationships Providing excellent Customer Service to all Clients and internal Customers at all times Maintaining and growing relationships with all suppliers and Sub Contractors The Person: Our client is flexible regarding the experience for this role. It's essential you both are organised, have excellent customer service skills and are PC literate, it's also important you can work in a busy and demanding environment. Key skills: Ability to adapt to change and uncertainty Excellent knowledge of the key Microsoft applications (Excel, outlook, word) Ability to multi task and priorities Proven excellent customer service skills, recognized qualifications are a bonus Excellent written and verbal communication Excellent attention to detail and forward thinking High output of work to an excellent standard Team working as well as working under own initiative The Benefits: Initially this role is on a temporary to permanent basis, holiday pay will be accrued during this time. The Hours: The role is based on a 40 hours per week contract, 7 days per week inclusive of Bank Holidays; Shifts will fall between 7am and 11pm, however shifts in the winter will be either 7am - 4pm or 10am - 6pm. The Location: Central Bristol, no car parking. The Salary: £8.25 per hour, 40 hours per week