IT Service Desk Manager

National Star
£30,000 - £35,000 per annum DoE
12 Oct 2016
27 Oct 2016
Contract Type
Full Time

IT Service Desk Manager


Full Time, All Year Post

£30,000 - £35,000 per annum DoE

We have an exciting opportunity to join our IT Services team and play a key role contributing towards the on-going support, maintenance, design, development and management of our IT Services. At National Star we are continuing to expand our existing IT services and implement new innovations, if you are keen to develop new skills and get your hands on the latest technology this could be the role for you!

We are seeking a full time, highly skilled technical IT Service Desk Manager, to manage the daily operations of a busy IT Service Desk and develop it to ensure a customer centric approach is taken. You will be a motivated leader and team member, able to model excellent practice and develop colleagues to do the same, as well as being a flexible problem solver in a busy and demanding environment. As this role is ‘hands on' technical, you will have high level technical knowledge, providing 3rd line troubleshooting across the breadth of IT Services, including; virtual server, storage and network infrastructures, servers, estates services, clients and applications.

This role is based at Ullenwood but will occasionally require travel to our other sites.

If you have a resolution focussed approach, are enthusiastic, customer focused, have high level 3rd line technical knowledge and the ability to think innovatively and progressively, we would love to hear from you.

We are offering two tours prior to the closing date to give you an opportunity to learn more about the role and National Star: 14th October at 10am and 20th October at 4pm. If you would like to book onto a tour, please contact

Working at National Star is more than just a job - it's about helping young people with disabilities unlock their potential.  We provide specialist further education, training, personal development and residential services for people with disabilities and acquired brain injuries.

For more information on this and other posts, and to apply please visit

Closing date: Wednesday, 26th October 2016.

An Enhanced DBS check will be required for this post.  National Star takes seriously its responsibilities for safeguarding and promoting the welfare of young adults and expects all staff to share this commitment.  National Star values a diverse workforce and welcomes applications from all sectors of the community. 

Registered Charity Number: 220239.

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