Single Point of Contact Worker

Job Title: Single Point of Contact Worker (Assessment & Review Team)

Reports To: Senior Practitioner

Direct Reports: Students and Volunteers when required

Location: Hull

Hours:   35 hours per week

Salary: SCP 18 -29 £17,891- £ 25,694

Date Updated: 27/9/16

Lifeline Project is a national charity dedicated to improving the lives of individuals, families and communities affected by drugs and alcohol.  We build real and sustained change through responsive local services.

Lifeline Project's Community Service, ReNew, is a forward looking and aspirational Service in Hull. To support this we are seeking a talented, experienced and passionate individuals who can work within our integrated recovery service in Hull.

 ** Please note this role will be on a Temporary basis to provide Maternity cover for up to 1 year**

As a Single Point of Contact Worker you will be the point of initial contact for referrals in to the service and offer relevant appropriate advice, harm minimisation, risk management, action referrals in a timely manner and signpost to external agencies within specified timeframe. You will manage contacts and referrals into the service via telephone, email and self-referrals, ensuring a high level of customer care and professionalism.  An excellent telephone manner, IT skills and the ability to work in a fast paced environment is essential.

All posts are subject to DBS Disclosures, Home Office Security Clearance and receipt of satisfactory references.

For an informal discussion about the post contact Rebecca Humphreys, on 0800 161 5700 or email rebecca.humphreys@lifeline.org.uk

To apply: please download an application from www.lifeline.org.uk/work-for-lifeline/ and email it to: Jessica.Broughton@lifeline.org.uk or click the apply button to be taken to our website. 

Please note that we only accept electronic copies

Closing date noon 16th October 2016 and interviews will take place on Monday 24th October 2016 or 31st October 2016

Lifeline welcomes applications regardless of race, colour, nationality, ethnicity, religion, gender, sexual orientation, marital status, disability or age. Applicants are considered on the basis of their merits and abilities for the job.