Customer Service Advisor - Property

Job Title: Customer Service Advisor - Property

Location: Mansfield, NG18 5FB

We are the largest third-party accident management and claims handling provider in the UK; serving insurers, brokers and fleet operators by providing a wide range of claims handling solutions across the motor, property and legal claims sectors.

Currently looking for a passionate and motivated individual to join our Property team in the role of Customer Service Advisor; this is an exciting opportunity for someone looking to develop a career in the accident management industry. To be successful you will need to have the drive required to meet and exceed customer expectations, build internal and external relationships and deliver excellent customer service.

Duties and Responsibilities:

• Act as a referral point for all customers and clients
• Handling telephone and email queries from clients, suppliers and partners as well as offering advice and guidance
• To be responsible for processing claim management administration tasks accurately and professionally.
• Negotiate settlement of claims with customers, clients and suppliers where appropriate
• To manage claims and control cost responsibility in line with insurer philosophy
• Deploy claims to relevant suppliers to ensure timely response
• Carrying out administration on files
• Accurate record keeping to allow effective file review and audit
• Handling customer complaints in line with Company guidelines, escalating where appropriate
• To provide excellent customer service to our Clients

The ideal candidate will have:

• Professional and polite telephone manner
• Computer literacy and typing skills
• Ability to work to targets and deadlines
• Good planning and organisational skills
• Excellent communication and influencing skills
• Ability to work as a team as well as autonomously to a high level of accuracy
• Flexibility and receptiveness to change
• Customer focussed and commitment to providing a first class service to customers, suppliers and partners

What's in it for you?

As an employee you will receive excellent benefits which include:

• A progressive salary architecture whereby your salary increases in line with completion of training modules and processes
• Opportunities for personal development and external training
• Death in service benefit of three times salary from first date of employment for all eligible employees
• Pension via auto enrolment
• Subsidised gym membership
• A generous staff social fund for use on social events and outings, both in and out of the office
• Amazon voucher every year on your birthday
• Free fruit available every day in the office
• Christmas savings scheme for anyone who wishes to have help budgeting for Christmas
• A free eye check each year and contribution towards glasses

How to apply

If you feel you meet the criteria for the role, please click on 'Apply' and complete a short application process