Sales Advisor - Online Car Finance

£20k - 30k per year
07 Oct 2016
04 Nov 2016
Hot Recruitment
Contract Type
Full Time

We have an excellent opportunity for an Online Finance Sales Advisor to join our client’s team in East Glasgow.

The Company
Our client are a brand new online car finance broker offering consumers a choice or lenders and best rates available for their needs, aiming to slice the price of car finance.

The Role of Online Finance Sales Advisor
As an Online Finance Sales Advisor, you will assist customers in securing Pre-Approved Finance, provide them with full finance product explanations and help to source a suitable vehicle for their needs.  You will ensure that every online enquiry receives a full finance quote and every avenue for acceptance is exhausted.

As an Online Finance Sales Advisor, your duties will include:

* Logging every enquiry and ensuring that the Company Contact Plan is followed for each customer
* Managing inbound enquiries and making outbound sales calls, texts and emails
* Achieving key KPI’s as agreed with Management
* Providing full finance product explanations to customers
* Full Customer Qualification/Managing Expectations
* Liaising with Supplying Car Dealers to ensure the customer receives the best possible buying experience
* Ensuring full FCA Compliance with regards to quotations and Treating Customers Fairly
* Assisting the Support Team with any complaints
* Liaising with Lenders to ensure the best terms for customers
* Assisting the Admin Team in processing customer documentation and carrying out ID Checks
* Ensuring that high customer service levels are maintained throughout the Customer’s Journey
* Daily reporting to ensure that all processes are being followed
* Assist the Marketing Department with various campaigns

Skills & Experience Required
To be successful in your application, you will need to have / be:

* Excellent communication skills
* Strong computer literacy
* Confidence in managing your own workload and striving to achieve targets
* Passionate about customer service and driven to succeed
* A team player who thrives in a fast-paced environment
* A flexible attitude and excellent organisational skills
* Previous b2c telesales experience (preferred)
* Previous Finance / Insurance sales experience (desirable)

Salary and Hours
As Online Finance Sales Advisor you will work 40 hours per week and there is a flexible shift pattern in place.
There will be a 3 week rotating shift pattern and the working hours requested of you will vary from: 8am – 5pm, 9am – 6pm, 10am – 4pm or 11am – 8pm.
There is an excellent salary package on offer, a basic salary of £20,000 per annum with an OTE of £30,000 per annum.

How to Apply
Please note that in accordance with our recruitment and consultancy processes, Hot Recruitment Consultants t/a eRecruitSmart may send your CV, if shortlisted, to the Hiring Manager at our Clients’ business and by applying for this position you give your consent for us to do so.

You must have eligibility to work in the UK.   Please note, only suitable applicants will be contacted.  If your address and contact details are not on your CV, you will not be considered.  

We look forward to hearing from you!

Car, finance, sales advisor, finance advisor, insurance, retail, sales, Inbound, outbound, call centre, customer service,