Customer Service Advisor

Recruitment Genius
04 Oct 2016
21 Oct 2016
Contract Type
Full Time
A Customer Service Advisor is required to join one of the largest and fastest growing travel visa companies in the UK.

They are are a highly specialised tourist and business travel visa service to organisations of all shapes and sizes. They advise and support their customers on ensuring that all immigration and border control requirements are met, in addition to also obtaining the entry visa on behalf of the traveller.

This is an exciting opportunity to build a career in the travel and tourism industry. They need someone that has experience of working within customer service and administrative sectors. Based in their offices in Crewe, this interesting and varied role offers a fantastic opportunity to be part of a busy team. They pride themselves on the excellent service that they offer. You will ensure that calls and queries are answered effectively and efficiently with an exacting attention to detail that will leave the customer truly delighted.

The Key Responsibilities are:

- To provide information and support to direct customers and travel partners on all the necessary requirements that are needed to obtain the appropriate travel visa.
- To ensure that all administration (both manual and on computerised systems) is completed accurately enabling the customer to have received their travel visa within agreed time frames
- To deliver excellent standards of customer service at all times
- To keep up-to-date with every countries latest visa requirements

The role and the company will bring other benefits such as training, career development and progression. They are looking for individuals passionate about high standards and great service. Travel experience is not necessary.

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