Operations Admin Support

Recruitment Genius
04 Oct 2016
20 Oct 2016
Contract Type
Full Time
This small but highly successful company, in its seventh year of trading, is headquartered in Hungerford, Berkshire with development and technical facilities in London and Cambridgeshire. The Company develops and delivers cutting-edge integrated online transport management solutions, selling both hardware solutions and related hosted software services. It's first rolled out solution has revolutionised the way that bus and coach operators manage their operations.

It is an ambitious organisation with very significant UK and international growth potential. The candidate has the opportunity to become a key part of its future working alongside a great team.

The company is currently seeking a part time Operations Admin Support. It is anticipated that the role will develop into a full time post during the first year.

The role is based in their Cambridge office working alongside their current Operations Support staff and reporting to the Operations Manager.

You will be responsible for providing a professional and customer focused service, working both on your own initiative and as part of a team.

The successful applicant will be a positive, resourceful, innovative and energetic person who can make a real difference to the service the company provide to their clients and play a key role in paving the way for their continued success. A friendly manner, enthusiasm and a willingness to learn are essential.

The key daily responsibilities for the Operations Support Assistant role will include:

- Telephone call taking. Log details and direct calls to the relevant department.
- Manage courier pickups and deliveries.
- Co-ordinate product returns handling with their manufacturing partner.
- Update internal customer logs as required.
- Present a professional technical support service to customers ensuring they are kept informed and updated on the status of any issues.
- Perform daily administrative tasks relating to the returns procedures using the various web based company tools.
- Update asset and stock records.

Skills and Experience:
- Excellent written and verbal communication skills.
- Able to plan and execute multiple tasks simultaneously.
- Good organisational skills and the ability to prioritise effectively.
- Maintaining accuracy and attention to detail are critical.
- Keyboard skills.
- Experience of team working.
- Have a full current driving licence and use of a car.
- Customer facing support experience including telephone support (desirable).
- Experience with a technical product (desirable).

- Salary paid monthly in arrears.
- Bank holidays plus 23 days annual holiday.
- Basic hours are 9:30 -15:00 Monday to Friday with one hour lunch taken between 12:00-14:00.
- There is a 3 month probationary period with regular reviews through the period.
- Annual Salary GBP12,000 - GBP14,000 subject to candidate's experience.
- The company operates a workplace pension scheme.
- Fuel and out of pocket expense