Customer Service Representative

Newcastle upon Tyne
£13,552 - 14,040 per year + Benefits
06 Oct 2016
03 Nov 2016
Rob Robinson
Contract Type
Full Time

Are you looking for a new and exciting job? Do you take pride in being amazing? Echo-U is the place for you! We have exciting opportunities for Customer Service Representatives to join our expanding team on a permanent basis.

Job Title:Customer Service Representative

Location:Newcastle upon Tyne, NE1

Salary: £13,552 - £14,040 per annum

We are an established and successful business based in the heart of Newcastle’s Quayside, owned and managed by local people providing an amazing service to our worldwide client base. We are proud that our successes with one of Europe’s leading parcel delivery services have created even more new opportunities in the North East.

Our location is ideal for public transport links being only a 4 minute walk from Monument Metro station and close to rail and bus hubs. We are also in a great location to access Newcastle’s bustling social and cultural amenities.

As a customer service representative you will be working on an inbound campaign while demonstrating our 6 core values of honesty, respect, accountability, passion, hard work and flexibility.

We use the best technology and in-house systems so good IT skills are a must. You will also need a working knowledge of delivering excellent customer service when liaising with customers via telephone and e-mail.

The role is ideal for all levels of experience and we ask that applicants are able to show a commitment to a high standard of customer service, professionalism and reliability. We will provide the training and support you need to deliver this.

The roles are temporary to cover the peak period between October and December, full and part time hours are available with the option of evening and weekend shifts. Echo-U prides itself on supporting its staff to develop and achieve, this is an ideal opportunity to begin building your relationship with us.

A minimum of 5 GCSE’s or equivalent, including Maths and English is desirable.

We are a world class, forward-thinking and friendly outsource contact centre and we recognise that our staff are our best and most important resource. Our culture is committed to nurturing and developing our staff, and to recognising the individual qualities of all of our team. Don’t just take our word for it, here’s a quote from one of our team who joined us during the 2015 peak and is now on a permanent role.

“Everyone matters here at Echo-U regardless of experience or talent, I feel valued and supported every day.”

Michael Connolly, Customer Service Representative

To submit your CV for this exciting Customer Service Representative opportunity, please click ‘Apply’

This role is based in Newcastle upon Tyne, NE1 and commutable from Gateshead, Sunderland, Washington, Birtley, Chester-le-Street, North Shields, South Shields, Walsend, Jarrow, Swalwell, Prudhoe, Ponteland, Stamfordham, Corbridge, Shotley Bridge, Houghton le Spring, Durham, Lanchester, Consett, Cramlington, Blyth, Whitley Bay and Wideopen.

This Customer Service Representative role may be relevant if you have previous experience as a Customer Support, Client Support, Sales Executive, Telesales Advisor, Admin Assistant, Office Assistant, Sales Support, Account Manager, Client Relationship Manager, Data Entry, Office Manager, Sales Team Leader, Customer Service Manager.