Customer Service Advisor - 12 month maternity cover

Recruitment Genius
04 Oct 2016
19 Oct 2016
Contract Type
Full Time
A Customer Service Advisor is required to join a fast growing internet finance company which provides online credit solutions to a diverse client group.


- Answering any customer queries regarding their account via phone, email and letter where necessary -IE: changing pay dates (may require asking the customer for proof of change).
- Dealing with customer minor complaints in a quick and effective way, ensuring the outcome is in the best interest of both the customer and the company.
- Taking payments from any customers due in the future.
- Assisting customers that are in financial difficulty, this can include setting up affordable Repayment plans.
- Dealing with customers refund requests and issuing them to the Customer service Manager to authorise.
- Acting as the first point of call for customers.
- Dealing with a large number of inbound calls and emails.
- Responding to disputes from Credit Reporting Agencies.

This is a summary of the role and the employee is expected to undertake additional ad-hoc duties as and when necessary to fulfil the needs of the business.

Person Specification /Skills/Education and Attributes:

The ideal candidate will be adaptable, self-motivated, and possess excellent customer service skills to ensure a high quality of service is maintained. Successful candidates will also have:

- GCSE grade C or above in English and Maths
- Excellent verbal and written communication skills.
- Strong Customer Service Focus
- Excellent Telephone Manner
- Well motivated and proactive with the ability to work without supervision
- A team player who can demonstrate initiative
- High attention to detail
- Approachable, empathetic and considerate
- Strong knowledge of Microsoft Office (Excel and Word)
- Strong organisational skills
- Experience of working within the financial services sector with familiarity with the FSA/FCA is desirable but not essential.
- Candidates who are degree-educated are of high interest.

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