Apprentice Customer Service Administrator

Recruitment Genius
04 Oct 2016
20 Oct 2016
Contract Type
Full Time
This is an exciting opportunity to join the world's market leader in the highly specialised area of probate debt recovery in a customer and client advisory capacity. We are looking for an Apprentice to join our Customer Service Administration team. We'll give you great training and opportunities to put what you've learned into practice.

The Role

We are looking to fill this position with someone who enjoys meeting and communicating with new people and working as part of a team. We will need you to be able to plan and prioritise your workload, work accurately, with attention to detail and good communication skills. Experience is not essential.

Key responsibilities of the role will include:

- Dealing with e-mail queries from Customers
- Dealing with inbound and outbound correspondence with Customers, ensuring an excellent level of Customer Service is consistently delivered
- Accurate input of data
- Carry out a range of administrative tasks to support the team
- Achieving minimum requirements on call quality and all key performance indicators
- Other administration tasks which will all be covered as part of your extensive training

Essential skills

- Excellent Communication - both written and verbal
- Good IT Skills
- Ability to establish good working relationships
- To work well under pressure and to be able to work with people from a variety of backgrounds

Working Pattern

37.5 hours per week based on a shift rota
Monday - Thursday alternating 08.00 - 16.00 and 12.00 - 20.00
Friday alternating 08.00 - 15.30 and 10.00 - 17.30
Saturday 09.00 - 13.00 (one per month)
With time released for Apprenticeship studies within the working week.

What's in it for you?

- Competitive basic salary (GBP8,000 per annum)
- Luxurious office environment in a superb location
- Secure reserved car parking spaces available
- 31 days holidays per year including 8 bank holidays
- Comprehensive benefits and discounts package
- Healthcare Scheme*
- Company pension plan
- Life Assurance*