Group Meetings & Events Sales Agents - Head Office Birmingham

05 Oct 2016
19 Oct 2016
Contract Type
Full Time
Malmaison and Hotel du Vin have some crucial beliefs in common - a shared philosophy. We all care deeply about what we do, and we're determined to get a little better every day. We improve by evolving. Authenticity and sincerity are also behind everything we do. We're down-to-earth and approachable. And most of all, we enjoy our business. We love to laugh. Beyond this, our two brands are distinctively different, letting our guests choose their hotel experience.

Groups, Meeting & Events Sales Agent

The Groups, Meetings & Events Sales Agent, under the leadership of the Groups, Meetings & Events Manager, is responsible to implement the agreed sales and group quotation process to achieve the optimal conversion of profitable business. The Groups Meetings & Events Sales Agent must represent each Hotel and Brand standards to deliver the ultimate guest reservation experience.

Including but not limited to

Inbound phone sales
Strategic price quotation according to the revenue strategy
Offline email/web enquiry sales
Live online web sales
Contracting Process and Follow Up/Chase of outstanding enquiries
Proactive outbound enquiries
Handover to Hotel/Central Admin Process
Feedback on lost/cancelled business to Brand
Cross-selling of brands to maximise conversion opportunities
Adherence to BDRC standards in all customer communications
Liaison with Sales Team to implement sales initiatives
Input towards developing and growing sales
Upselling of additional products such as private dining, meeting space etc. to maximise sales revenue

In return you get to work for great brands with like minded people with an award winning benefit package including:

A range of fabulous flexible benefits to help you outside of work - including health & life insurance.
A contributory Pension Scheme
A Childcare scheme providing tax credits on any childcare you may be paying.
Service Charge (department specific) which will be performance driven
Free uniform
Annual People Awards
Amazing People Engagement and Activity Plan
Employee assistance scheme to help you navigate through life's challenges
Generous holiday entitlement
Fantastic company discounts including staff rates & Food & Beverage discounts at all of our exciting location

To apply send your cv and cover letter. We aim to be a leading global hospitality group that anticipates and exceeds our customers' evolving expectations through continuous innovation with intuitive service to deliver memorable experiences. We will be the preferred choice for our customers, employees and business partners. Our focus will always be on our guests, and the service they receive from us. Exceptional service with a distinctive personality. Remarkable, yet totally relaxed and approachable