Customer Service Administrator

Claims Management Company based in Loughton, is looking for a Customer Service Administrator on a temp to perm basis (minimum 6 month contract)

The successful candidate will join a friendly team who are responsible for handling inbound and outbound calls within the customer services department. The role will include liaising with other staff members, the customer, financial organisations and regulatory bodies.

Main Duties and Responsibilities:

- Resolving customer queries and providing claim updates
- Liaise with financial organisations for case updates
- General administration required to manage the claims process
- Compliance of company and regulatory policies and procedures

Required Skills and Experience:

- Previous experience within a customer service administration environment is essential
- This busy job requires a person with the ability to juggle varied tasks, without getting flustered.
- Ability to communicate in a warm, professional manner
- Proactive to manage client expectations when things look like they may fall outside of agreed SLA
- Computer literate with typing skills
- Can demonstrate accuracy and an excellent attention to detail
- A flexible 'can do' attitude

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