Claims Handler

Claims Hander

Full Time - Monday to Fridays

The company is a fast growing claims management company based in West London. They are looking for experienced case managers / case advisors / administrators to join our dynamic team who are looking for a long term position and to develop their careers and skills with us. 

The company is about fighting against injustice in helping consumers claim back miss-sold financial products such as Investments, Endowment polices, Packaged Bank Accounts and Annuities. 

Claims Executives will provide professional management of the claims process. The role requires the ability to work effectively as an individual and as part of a diverse team and to be able to combine, analytical and organisational skills with attention to detail in a changing environment. 

Claims Executives manage large caseloads of clients that have claims for miss-sold Insurance products. You will produce written letters of claim, maintain contact with clients throughout the claims process which includes written correspondence to clients and third parties. As part of the process you will also manage phone calls and complete various administrative tasks on our bespoke case management system. 

It is vital that you are highly organised and can manage large caseloads in a time sensitive environment. You will be able to demonstrate excellent communication and customer service skills. You are a good listener who can make sure our clients feel that they have really been heard. You will have a strong desire to deliver service excellence. 

Main responsibilities are to 

Speak to clients and lenders on the phone 
Analyse policy documents and other correspondence for miss-sold insurance 
Write letters of complaint on behalf of clients that incorporate complaint arguments based on our questionnaire 
Manage large caseloads of clients 
Follow up client and bank issues to ensure a case is progressing in a timely manner 
Achieve operational targets 
Maintain a high level of knowledge of current mis-selling/ incorrect-selling arguments, the rules that apply to the sale of the mis sold product and typical responses from lenders. 
Identify system and process improvements to continuously improve claim processing efficiencies. 
General Admin duties as may be required to manage the claim process 

Competencies 

Experience in claims management administration is helpful but not essential 
Customer focus 
Computer literate with strong typing skills 
Highly organised and able to work to deadlines 
Team player 
Adoptable to change 
Positive attitude towards management, other staff members and customers 
Attention to detail 
Results oriented approach 
Excellent telephone manner and interpersonal skills