Research Scheduler ( Reservations or Appointment Booking Experience)

Altrincham, Greater Manchester
04 Oct 2016
01 Nov 2016
Contract Type
Full Time

Research Scheduler

Our client is looking for a Telephone Appointment Scheduler to work as part of a team to arrange appointments for our Research Analysts with our customers and clients. Clients have already agreed that they wish to take part in the process but you will have a professional and enthusiastic personality to deal with senior staff members in client companies. The ideal candidate will have experience making reservations or booking appointments in a professional environment. Coaching and training will be provided.

Responsibilities and Requirements:

  • Service delivery
  • Genuine interest in people and business. The successful candidate will need to reflect client’s passion and enthusiasm
  • Working to agreed service levels
  • Working towards agreed daily, weekly and monthly individual targets
  • Working towards company goals
  • General administration duties
  • Openness to change
  • Positive about change, adapting rapidly to different ways of working and putting effort into making them work
  • Flexible and open to alternative approaches to solving problems
  • Professionalism
  • Excellent time management skills
  • Self-motivated and positive attitude
  • Cool-tempered and able to handle rejection
  • Problem solving abilities
  • Confident and professional
  • Customer service
  • Outstanding negotiation skills with the ability to resolve issues and address complaints
  • Awareness of Research and Development and able to describe/explain them to Clients
  • IT skills – including Word, Excel and Outlook
  • Maintaining accurate records on our databases and systems
  • Excellent telephone manner
  • Working with others
  • Works co-operatively with others to get things done, willingly giving help and support to colleagues