Customer Service and Social Media Agent

Hadleigh, Essex
£7.50 - £9.50 per hour
04 Oct 2016
01 Nov 2016
Contract Type
Full Time
We are seeking a motivated, curious and inspired individual to be part of our awesome customer happiness team. We want someone who is excited to make an impact on the world. Someone who gets a real kick from turning a customer service issue into a win-win. Ultimately, are you someone who loves making people feel happy? Are you that special someone that strives to deliver excellence in customer service? Then this might be the job for you.

Our client is a new media publishing company; we publish, develop and invest in brands, websites & products that inspire change in the lives of others.

Would you like to join a team of brightened minds who are on a mission to push the boundaries of human potential? Are you passionate about personal development and self-improvement?

Role & Responsibilities:
- Provide an awesome, personalised experience to each customer
- Effectively diagnose and solve customer queries through various channels inc email, phone & social media
- Analyse each customer's feedback & give the best solution for them
- Daily management of Social Media & our CRM & product delivery to ensure 100% customer satisfaction
- Work fast & efficiently prioritising daily tasks independently and within the team

Full-Time: 9am - 5pm (Mon to Fri)
Pay: £7.50 to £9.50 per hour depending on experience.

Plus perks like a free Tastecard, phone insurance, cheap cinema tickets, high street discounts, corporate rates for gym memberships and 50% off to all Merlin (theme parks, attractions) plus discounted theatre tickets and hotel stays.
Monthly team lunches & random days out.

- A good command of the English language and excellent writing skills
- A competent grasp of computers and the internet
- Excellent communication skills
- A passion for helping others
- An interest in Personal Development
- An enthusiasm for learning and the ability to learn new skills fast
- A minimum of 1 years experience in customer service (preferred) - full training will be given